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20-03-2017 11:15 AM
my pac request has been ignored by the chat team 4 times today. ive not had a 4g signal indoors or just outside for the past 6 months and they are just basically saying tuff luck. i moved house just over a year ago and was told id get a signal no problem. i did initially but 6 months ago it just stopped. i get H at best now at 0.21Mbps download and 0.01 upload. Pathetic doesnt even cover it
20-03-2017 01:19 PM
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
20-03-2017 03:11 PM
20-03-2017 04:46 PM
21-03-2017 09:32 AM
Have you completed the steps in the network troubleshooting guide?
If so, a member of the team will be happy to look into these issues for you.
Let us know how you get on with your call back.
21-03-2017 12:38 PM
Once you've completed step 6 from the network troubleshooting guide, a member of the team will be in touch to help.