Sure Signal and Virgin Media Super Hub

[SureSignalSucks]

Hi

Here's to hoping that someone here. I got sent the newest Sure Signal about 6 months ago, plugged it in, assigned it a static IP address on our LAN and forwarded all the neccasary ports to that IP address. 6 months later and the left light is still just flashing slowly, and that's about as much that has ever happened since I got sent this new one.

I have been without signal at home now for 6 months and have trawled the Internet for any solutions and have tried them all to no avail.

As you can see here, the Sure Signal (or "Sure Not To Have Signal") has been assigned a static IP address on our LAN.

And as you can see here, all ports that I could find mentioned on the Internet have also been forwarded to this IP address.

Looking forward to any replies I might get that can help.

Thanks

SureSignalSucks

[DaveCD]

Hi SureSignalSucks

Thanks for the information.

Can you also supply the serial number so we can take a look?

The results of a traceroute would also help.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[grolschuk]

Hi,

(this is from memory so apologies if it is slightly out)

If you go into the superhub web console, advanced settings, firewall, and find the section for IPSEC Passthrough (tick or untick to change it's current setting)

Maybe disable the port forwards for now.

Reboot the router, then reset the suresignal, and see if it connects.

[SureSignalSucks]

Hi DaveCD

The serial number is 40130430149.

The tracecert is below.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 3 ms 1 ms routerlogin.net [192.168.0.1]
2 14 ms 10 ms 11 ms cpc1-sket3-2-0-gw.7-3.cable.virginm.net [82.1.34
.1]
3 11 ms 10 ms 15 ms swan-core-2a-ae7-1609.network.virginmedia.net [2
13.105.225.69]
4 10 ms 9 ms 12 ms swan-core-2b-ae1-0.network.virginmedia.net [80.0
.248.38]
5 16 ms 15 ms 19 ms popl-bb-1c-ae16-0.network.virginmedia.net [62.25
3.175.134]
6 17 ms 13 ms 16 ms xe-1-0-0-xcr1.lsw.cw.net [166.63.211.129]
7 18 ms 16 ms 16 ms ae12-xcr1.lns.cw.net [195.2.28.26]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

Thanks

SureSignalSucks

[Ben_H]

Hi SureSignalSucks,

Thanks for supplying those details. Your unit hasn't been able to register still which is why you see that light sequence. 

What sort of speeds are you getting? Can I also get your external IP address so I can check it's approved too?

Cheers, Ben 

[SureSignalSucks]

Hi Ben

No problem with my Internet (Virgin Media 152 Mb) thanks, it's this crap box!

IP address is 82.1.34.189.

Thanks

SureSignalSucks

[Retired-Ian_]

Hi SureSignalSucks,

Thanks for supplying that information.

Everything is ok with the IP address.

It still hasn't connected to our servers.

I suggest trying the Sure Signal at a different address so we can establish if the device is faulty.

Thanks

Ian

[SureSignalSucks]

Hi Ian

I have tried this at another address and it doesn't work.

Therefore it is faulty and a replacement is required.

Please can you private message me to get the details that you require? I need this sorted once and for all now.

Thanks

SureSignalSucks

[grolschuk]

Did you try my earlier suggestion on the IPSec Passthrough config change on the superhub? Didn't notice in any of your replies if you had or not.

[Retired-Ian_]

Hi SureSignalSucks,

Thanks for trying that.

As the device is faulty, we treat it the same as a faulty phone.

You can find the link to arranging the repair here.

Thanks

Ian