Network queries
Get support from the community about the Vodafone network
907 PostsActivity in Services
Receiving sms and OTP whilst in Vietnam
I Will be travelling to Vietnam on a pay monthly contract, Will I be charged for receiving SMS and to receive OTP from the UK to my Vodaphone UK Sim. I'm also planning on having a Vietnamese eSIM for data usage?Do I need to turn my phone to off for d...
My Vodafone App not working - error code 4609
Hello,I am new "Pay as you go Plus" customer. I opened my account on the 22nd of January 2025 and transferred my previous phone number on the 31st of January 2025. I have an iPhone XR.I'm unable to access the Vodafone (UK) app. Every time I tried, I ...
Debt Collection (Advice needed badly from a Vodafone Rep)
Hi,I've been in contact with numerous vodafone reps via live chat and i'm getting a mixed bag of answers thats only served to cause further anxiety to an already awful situation. I've been having financial difficulties recently and only noticed an em...
90 days reactivation period no longer an option?
Hi,I left the UK on the 19th of August last year. I turned on my sim from abroad on the 16th of Feb to make a chargeable action to avoid disconnection, before my planned trip on the 20th of Feb (Back in the UK now).I have miscalculated the period as ...
Apple Watch Plan - What happens when my main mobile contract ends?
Hi everyone,My mobile sim only plan is about to expire, but I have an Apple Watch plan connected to my number.If I decide to move my main mobile plan to another provider, what happens to my watch plan? I am aware that it is connected to my mobile num...
Youtube premium sign up problems
Hi, Just wondering if anybody could help. I recently renewed my Vodafone contract (new mobile device so technically new plan). As part of this I decided to continue with the entertainment option thinking it would just carry on. Anyway my youtube prem...
Very high data usage entry on bill
Hi,I have a very very high data usage entry (770MB - high for me!) for 17 Dec on my itemised bill. It stands out a mile from my standard daily average (less than 5MB a day). Struggling to think what it may be for? I don’t download films or music, jus...
Positive Feedback
Hi! I wasn't sure how or where to leave positive feedback for a customer service representative so I thought I'd try here. I cancelled my vodafone account today because I've been living in the USA for a while and no longer need a British phone numbe...
Resolved! regular phone credit
Will my phone's hotspot continue to work using my regular phone credit after I've used up all my data, or will the hotspot stop functioning completely?
Urgent Assistance Needed: Blocked Phone Despite Debt Payment to Vodafone and CCS Collect
I purchased a device from Vodafone. Due to missed payments, my debt was transferred to CCS Collect, and I was making monthly payments there. On February 1, 2025, I made a lump sum payment of £279, which was my last two installments, because there is ...
