Wrong adverse credit affecting mortgage application

[Mndthompson5]

Hi I had a mobile Internet dongle with Vodafone bank in 2020 I cancelled my contract but you still requested payments and sent the account into default.. back at the time when I eventually got through to a customer service advisor, they assured me it would be rectified and not show on my credit.. I have just been refused a mortgage due to this not being resolved. 

Could I please speak to someone about this ASAP 

[Mark]

Hwy @Mndthompson5 We can certainly look into this for you. As we'll need access to your account to do this, we'll need you to pop us a private message via one of our social channels where we'll be able to discuss this further and get an erroneous markers removed from your file.