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22-09-2019 06:04 PM
Hi,
I received a Network Unlock code from Vodafone for my Galaxy S8+ phone, unfortunately the code is not working. I get a an incorrect unlock code message.
Will appreciate any help I can get with this.
Kind regards,
Rfd
22-09-2019 06:11 PM
Is the alternative network sim card your using activated i.e connects to mobile data etc ?
And are you currently in the UK ?
With some Samsung Galaxy phones an unfreeze code as known as a mastercode is also needed as well as the Nuc @rfd13
As customer service specifically for this via 191 or Live Chat.
Or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
22-09-2019 10:24 PM
Thanks for your response.
To answer your question. Yes, I am in UK and the other sim card I am trying to use is working on other phones.
I have reported the issue via chat to customer service, it has been more than a week but I have not heard back from them.
Is there any other way of getting hold of Unlock code?
23-09-2019 05:22 AM
Thank you for answering my questions @rfd13
I think then this is most probably the need for a mastercode / unfreeze code as I mentioned in my first reply.
It has also been known for the telephone agents / Live Chat to be able to generate an unlock code while engaging with them.
They should be able to give you the mastercode / unfreeze code too.
To answer your final question _ Yes there are other avenues to securing an unlock code i.e a Highstreet Store that advertises they unlock phones although that would come at a cost to you.
I wouldn't recommend to use an online unlocking site.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.