NUC not working on Samsung Galaxy A3 (2017)

[DaveF2020]

The NUC I received doesnt unlock the device, it just says unsuccessful. 

I see on another post it says I may need a mastercode  / unfreeze code. 

Having had a stroke recently, my speech isn't great so calling is out. Unfortunately trying to get through to someone on chat is harder than usual due to the COVID virus.

Is there any other way I can get it?

Thanks

D

[BandOfBrothers]

Yes @DaveF2020  please use the Vodafone Social Media Teams and they'll look at giving you the MCK Mastercode also known as an unfreeze code.

Link back to your thread here including your forum username.

Please allow them a little time to respond due to these unprecedented times.

》Contact-us-for-account-specific-queries. 

I wish you all the best with this situation. 

🌈 Stay Safe  🌈