Can't unregister my Sure signal

[osurdato]

I've not had an account for more than 3 years , but i wanted to pass the sure signal on to a customer .
Please can you unregister the box?. Many thanks.

[Gemma]

Hi @osurdato

So we can do this for you, please contact us via Live help.

Thanks,

Gemma

[osurdato]

I been over the phone one hour, to be told without my old mobile phone number the sure box cannot be unregistered, the was a reason why I left Vodafone
Customer service!!!!!

IS IN YOU INTEREST TO UNREGISTER  MY OLD SURE BOX TO HAVE ONE OF YOU CUSTOMER HAPPY BECAUSE IS GOT A CRAP SIGNAL

WELL I THINK YOU JUST LOST A ANOTHER CUSTOMER

[Amanda]

Hello @osurdato 

Thanks for getting back to us. 

As long as you're the original registered owner then we should be able to deregister this. 

Please follow the steps that I've sent you in a private message, and we'll be back in touch. 

Thanks, 

Amanda 

[osurdato]

Thank you

I let you know the outcome

[osurdato]

After all this time here is the answer:

Hi Bruno,

Thank you for your email here.

I've discussed the case with our technical team and according to them we are unable to de-register the sure signal as this sure signal is not in use for the last few months this is now inactive and can't be used.

We do appreciate your understanding in this matter.

Many thanks,

Rushita (Removed by moderator)

[Phil]

Hi @osurdato 

Please accept my apologies for the length of time it took to reach that answer.  

When a Sure Signal isn't used for over 12 months, it deactivates and is unable to be used again.  

Many thanks, 

Phil