I have had a V1 for the last 4 years which with the exception of a few lock ups has worked fine.
I think it probably stopped working around December as we received texts from Vodafone stating that our Sure Signal 21197249333 has moved ? which it hadnt - then received further texts reminded me to update postcode.
We've managed without until the last few weeks where the local vodafone signal (MK43 0HD) has got so bad we can no longer make reliable calls or send texts from home.
Rebooted the Sure signal and noted no change - spoke to very UNhelpful customer service guy who basically said it was our problem...
Thankfully i had an un-used still in box V1 at the office which i bought home - registered on system and has now sat here for three days with solid power green and slow flashing Internet.
Nothing has change at home since December - same ISP, same speeds, same Draytek Vigor router.
Spoke to a far far more helpful customer support lady who confirmed Sure Signal was registered but phones not connected - she talked us through taking the phones on and off vodafone network to re-register them but still no change.
Below are my results of tests usually requested.
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 7 ms 6 ms lo0_ecldsl-bba5.th.eclipse.net.uk [82.153.1.61]
3 7 ms 7 ms 6 ms 91.85.10.17
4 7 ms 7 ms 7 ms 86.54.135.173
5 7 ms 13 ms 7 ms vl-39.lon-gs1cr.spn.kcom.com [62.164.168.9]
6 6 ms 7 ms 6 ms ldn-s10-rou-1041.UK.eurorings.net [134.222.146.5
2]
7 9 ms 7 ms 7 ms ldn-s2-rou-1101.UK.eurorings.net [134.222.231.25
]
8 7 ms 8 ms 7 ms 195.2.22.229
9 7 ms 8 ms 7 ms 195.2.30.61
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Speed Test :-
Ping 9ms, download 5.80Mbps upload 0.73 Mbps
SS Serial Number 21197249325 (using new PSU and new Patch lead)
External IP 82.152.41.31
I need to get this sorted as i have 35 phones on my Vodafone account and if a cannot talk to my employee's when i'm at home i'll need to find a provider i can use...
Help really would be appreciated.
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