Sure Signal V3 not working. Only Power light is on,

[andypickers]

my Sure Signal has started displaying a new fault. The red light is solid, and no other lights are showing. This isn't covered in your helpful guide to the different error conditions:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-Sure-Signal-Troubleshooting/td-p/13933...

Switching the Sure Signal off and then on again doesn't do anything, and it's been like this for a couple of days now.

Reading other posts I've attached the results of various tests to help you diagnose the probelm:

Speed test results:

Ping: 41ms

DL:  2.17Mbps

UL:  0.67Mbps

PingTest Results:

Line Quality: A

Ping: 37ms

Jitter: 2ms

Packet loss: 0%

External IP: 94.12.252.116

SureSignal Version 3 serial number: 40131557544

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    33 ms     3 ms    33 ms  SkyRouter.Home [192.168.0.1]

  2     *        *        *     Request timed out.

  3    39 ms    38 ms    39 ms  ip-89-200-131-117.ov.easynet.net [89.200.131.117

]

  4    36 ms    37 ms    37 ms  ae99.edge3.London2.Level3.net [212.187.201.57]

  5     *        *       38 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  6    38 ms    39 ms    38 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]

  7    40 ms    39 ms    37 ms  ae-41-41.ebr1.London1.Level3.net [4.69.167.18]

  8    39 ms    37 ms    38 ms  ae-58-113.csw1.London1.Level3.net [4.69.153.122]

  9    38 ms    37 ms    37 ms  ae-121-3507.edge4.London1.Level3.net [4.69.166.9

]

 10    56 ms    53 ms    50 ms  195.50.122.66

 11    58 ms    58 ms    62 ms  85.205.116.10

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

With thanks in advance,

[Retired-Kay]

Hi andypickers, 

This isn't covered in any information we have either so this is a strange one. 

I'll do a resync for you, please do a reset to complete the process; 

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

If this doesn't work we'll next need to determine if the unit itself has a fault. Please try it at a friend or family members and let us know how you get on. 

Thanks, 

Kay

[andypickers]

Hello,

Thanks for the prompt reply. 

I have reset the unit as you suggested, but the error still occurs.  I have also plugged the unit into a friends network and the error still occurs.

It may be worth pointing out that the "internet light" pulses white every now and again.  It seems it will pulse for a few minutes, then stop.  This happens at my house and in a friends...?

Is it faulty?  What would be the procedure to arrange a replacement?

Thanks

Andy

[Retired-Dave]

Hi andypickers,

If you've tried it unsuccessfully on a friend's network, that could certainly point to a faulty box. 

The Sure Signal box has a 2 year warranty, so I'd suggest arranging a warranty repair.

Dave

[ryan_stinson78]

Dear All

I am having the same issue with my version 3. The red light was only on for 3 days. Eventually it reset, but the internet light only flashes for a period and then it stops and the service and user light flashes orange. The internet light starts to flash again.

What is the issue here? I think the signal box is faluty.

Thanks

Ryan

[Retired-Andy]

Hi Ryan,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew