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08-01-2015 12:42 PM
09-01-2015 10:23 AM
Hi @Landshark2007 and @Rajjyboy
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks,
Laura
09-01-2015 11:49 AM - edited 09-01-2015 01:03 PM
Laura
Thanks for your reply. However, this is the "stock" reply nearly all Vodafone tech experts provide. I have looked at the trouble shooting guide, spoke with the Tech department and done all the speed tests etc. They even provided me with details to set up the port forwarding which I have done but still nothing.
If you look at most threads of this nature you will see that the Voda tech experts provide the same reply as you have done. Most people having issues will have already gone through the processes in the trouble shooting guide and mentioned in similar forums as this.
In my experience the so called tech experts have been no use at all and suggest things like "try a new ethernet cable" or a different router with another ISP. Apart form the ethernet cable do you think most people have these items readily available?
All we get from Vodafone experts is the same stock reply and usual suggestions of resetting, new ethernet cable etc. Most people will have done all these things already.
In fact, better suggestions are usually provided by posters who have resolved the issues themsleves!
10-01-2015 08:25 PM
31-01-2015 09:35 PM
worked up and running in 2 minutes, after many wasted days of trying troubleshooting guide..............................
01-02-2015 12:50 PM
Same problem - fixed after messing around with technical phone calls - they wanted to change settings & so on & on -
but changed PSU - sorted within an hour - after over a week.
Surely Vodafone tech should know about this - seems a common problem - mine had 12v DC from it but 100v AC falshing up & down !
13-01-2015 09:20 PM
29-01-2015 07:03 PM
I had the same issues and have just purchased a replacement PSU. Success my Sue Signal 1 has come back to life. The only question I have is that the replacement PSU I have sourced has a 2.0amp output rather than 1.5amp output. Is this likely to cuase an issue in the longer term?