BTHome Hub 3/Sure Signal version 2

[jaypeecee]

I am utterly fed up with problems with my Sure Signal setup. Although I am using a SS version 2 with a BT Home Hub 3, I have no reason whatsoever to suspect my current problems are in any way related to the BT Home Hub 3. My WiFi connection is superfast (Infinity Option 1) and very reliable - I monitor my connection continuously using Net Uptime Monitor, which runs on one of my PCs 24/7.

Right now and for the last few hours, the SS version 2 has the red power LED on, the system LED flashing and the phone LED off. I have tried the reset procedure three times this evening - all to no avail. I cannot use the Vodafone network at present. What good is that? I can neither make nor receive phone calls or use mobile data, although the latter is less important.

Does anyone have any suggestions what to do other than chuck the Sure Signal in the nearest bin?

JPC

[DaveCD]

Hi dino927

Thank you for your post and it is great to see you.:smileyhappy:

I can see that you connected with the Sure Signal since posting and all our systems indicate that  this is now up and running, as mentioned it can take up to 24 hours to complete the registration process.

Please let me know if you are still experiencing difficulties.

Many Thanks

DaveCD

eForum Team

[atlanticstride]

This is my problem too. I cannot follow the traceroute advice as I run Windows 8.1 with no "Start" and "Run" commands. My SS v2 has worked just fine for two years. I have changed nothing and it suddenly stopped working with a solid red power light and a flashing System light. I have read all forum help and re-set the SS, waited 12 hours, etc but no success. My serial number is 40121029991 My I.P. address is 81.153.8.145  Download speed is 1.19 Mbps and Upload is 0.26Mbps. Ping 608ms

[rickmmiles]

Hi There,

I am having the same problem, my system light is flashing and won't get any further. Only had the box for a week and a bit and not been great working so far. Can you help, tried the troubleshooting.

Many Thanks

Rick

[Retired-Simon]

Hi pato_londres

Thanks for your reply. As James states we wouldn't be able to see this time what has caused this issue. However if you do encounter any further issues then please let us know.

Hi rickmmiles

Thanks for your post. Please could you post the results of your troubleshooting as suggested in Andy's earlier post along with your Sure Signal serial number and we'll be able to offer further assistance.

Thanks

Simon 

[pirate321]

Hi,

Im haveing the same problem.  Looking at the thread, here's the info you require:

Ping - 116ms

Download Speed - 1.09Mbps

Upload Speed - 0.67Mbps

IP Address - 86.29.124.133

Serial No - 40123748226

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sam>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Documents and Settings\Sam>

Please could you advise

Thanks

Sam

[tjtops]

And so am I! It's vital I can be contacted by mobile so I'm sick of this service..the Sure Signal has been temperamental ever since I bought it in May 2011 -- the VF mobile signal is non-existent here (despite what I was told when I bought my phone). So....PLEASE will someone help?

My internet (BT) was down for a while this morning but came back on about 2 hrs ago. I have reset, unpluegged etc etc the Sure Signal and still the same.....the system light continually flashing.

The info you asked for earlier is.....

speed test results: png 22ms; d/load 3.37mb; u/load 0.65mb

IP add: 81.158.175.183

Serial no 40111002446

anjd trace:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\tricia>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     3 ms     5 ms  api.home [192.168.1.254]
  2    11 ms    10 ms    11 ms  217.47.13.250
  3    10 ms     9 ms     9 ms  217.47.13.161
  4    13 ms    12 ms    15 ms  213.1.69.106
  5    12 ms    11 ms    12 ms  31.55.164.231
  6    12 ms    12 ms    12 ms  31.55.164.109
  7    14 ms    12 ms    13 ms  acc2-10GigE-0-3-0-5.bm.21cn-ipp.bt.net [109.159.
248.244]
  8    23 ms    22 ms    27 ms  109.159.248.140
  9    22 ms    16 ms    15 ms  peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
 10    18 ms    18 ms    24 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    18 ms    17 ms    17 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\tricia>

[Jenny]

Hi Pirate321,

I’ve had a look at this and can see your Sure Signal connected to our servers at 22.06 last night. Please can you confirm if this is still a problem?

If it is still an issue, please take a look at you firewall settings and try disabling this if possible.

Tjtops,

I can see that you connected to our servers last night at 22.54. Are the symptoms still the same?

I have forced a re-sync for both of you in the event that you are still suffering with the same symptoms so please factory reset the device and let me know if you need anything else.

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Thanks,

Jenny

[tjtops]

OK thanks Jenny......it came back on this morning about  11am I think.....but I'd still like to know why it keeps doing this>?? (It happens pretty frequently!) Thanks

[jazzed43]

Hi there,

I have this problem happening at the moment.  Power light on solid, system light flashing continuously, unable to make any calls ('No Network Connection').  I used the signal absolutely fine about 10pm last night for a half hour call, when my husband tried to call me this morning around 10.30am, I realised there was no signal.

I've followed the instructions above and pasted all the requested information into the attached document.  Please let me know what to do next!

Thanks

[jazzed43]

Murphy's law, just as I finish typing the message, everything is working fine again.  How frustrating!  Thanks anyway.