Error messages when trying to register a new user on Sure Signal

[CornBob]

I have attempted to add a new user to my Sure Signal. The dialog boxes accept input data, but when I get to the confirm screen and press confirm I am greeted with a long trail of error messages and the new user is not reistered. Please advise how I might add a new Vodafone user to my Sure Signal.

The first few lines of the error trail as follows:

Error invoking portlet "VAPGatewayController"

The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy57.getMarkup(Unknown Source)

[Retired-AndyD]

Hi CornBob,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Andy

Moderator

[CornBob]

Hi Andy,

I took a look at the Sure Signal Troubleshooting and thread you suggested. I tried some of the options suggested by others - such as changing the mobile number format, but still get the same set of error messages.

Everything looks fine on the Dashboard.

Is there anything in the error messages that might provide you with an indication of the problem?

many thanks,

CornBob

About 10% of the total error message listing below

Error invoking portlet "VAPGatewayController"

The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy57.getMarkup(Unknown Source)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
	at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)

[Retired-Lee]

Hi CornBob,

Can you post the VSS serial number please?

Cheers,

Lee

[CornBob · Accepted solution]

Interesting, I tried register the phone  again last night and it all went through without any problems.....

[ksmd11]

Hi, I too get the same long error msg. Been trying for abt 2 weeks to register a new number with no success and have been through teh trouble shooting as well. Tried again thsi morning, still the same ;

Error invoking portlet "VAPGatewayController"

The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: javax.servlet.ServletException.; nested exception is: com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: javax.servlet.ServletException at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44) at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563) at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464) at $Proxy65.getMarkup(Unknown Source) at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49) at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37) at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156) at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135) at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42) at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665) at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318) at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330) at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304) at com.bea.netuix.nf.UIControl.render(UIControl.java:597) at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434) at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147) at jsp_servlet._framework._skeletons._vodafonedefault.__col5_11._jspService(__col5_11.java:141) at weblogic.servlet.jsp.JspBase.service(JspBase.java:34) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:394) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:309) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175) at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533) at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459) at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124) at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81) at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62) at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339) at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186) at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140) at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419) at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305) at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.cj.trim.trimFilter.doFilter(trimFilter.java:86) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:147) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:113) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531) at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266) at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:451) at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139) at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doGet(LongToSeoURLServlet.java:108) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251) at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010) at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916) at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366) at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209) at weblogic.work.ExecuteThread.run(ExecuteThread.java:181) any offers, cheers

Kev

[asima]

I have the same issue when I tried to add new user

Error invoking portlet "VAPGatewayController"

The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy66.getMarkup(Unknown Source)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
	at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecy

[cleeveprior]

Hi

I have tried to add a new user to my sure signal device but I get the error message up " com wsrp.fault.v.1 internal server error:null etc"

Can anyone point to a possible solution.

Thanks

Jules

[Retired-Sarah]

Hi cleeveprior,

Welcome to the eForum.

Please let me know the Sure Signal’s serial number?

Thanks,

Sarah 

[pketteridge]

I am having exactly the same problem when trying to register an additional number on my work-supplied VSS - an internal server error.

My VSS Serial Number is 21228600249

The phone number I want to add is (mobile removed for security)

My email address is (email address removed for security)

Both my company's sysadmin and I have been trying this for several weeks now, I also had this problem to trying to register a VSS some months ago. Is there a problem with your server(s)?

--

Pierre Ketteridge

-------------------------------------------------------------------------------

Here's the start of the error message:

Error invoking portlet "VAPGatewayController"

The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy63.getMarkup(Unknown Source)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
	at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304)
	at com.bea.netuix.nf.UIControl.render(UIControl.java:597)