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31-10-2016 06:27 PM
Post Title: NN3 Northampton
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Yes. A few miles.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? NN3 6FL
3) Does the issue occur if you try your SIM card in a different phone? Have a new sim card and have a new phone
4) What errors are seen or heard when the issue occurs? Messages appear to be sent, but received hours later. Calls go straight to answer phone
5) Does this happen on 2G, 3G, 4G or all? 3G and 4G. 2G not tried
6) When did you first notice this issue? A year ago?
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent. Happens in the morning or late afternoon
15-12-2016 04:24 PM
I have had problems with this since August, there is a known issue at Nn4 8qf i believe, would love to know when a fix is planned in for it
19-12-2016 01:42 PM - edited 19-12-2016 01:47 PM
@Sneddy Sorry for the delay in reaching your post.
So we can ensure the issue that you're experiencing is connected with the current investigation on our Network status checker, please try the steps in our Network Troubleshooting thread.
If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.
06-11-2016 02:41 PM
07-11-2016 10:00 AM
@djs1970 If you'd like our help, you'll need to follow the instructions from the first private message I sent.
Please note we're unable to respond to messages sent to our own personal inbox.
07-11-2016 11:32 AM
08-11-2016 10:31 AM
@djs1970 If you provide us with your details, we'll be able to use various internal systems to try and pinpoint your issue.
We appreciate you may not want to disclose your personal information, therefore it's entirely your choice if you decided to contact us.
15-11-2016 05:25 PM
Just like your network. Silent!
16-11-2016 07:45 PM
@djs1970 We'd like to help you, however in order to investigate further, we'll require you to get in touch using the details from the private message we sent previously.
13-11-2016 11:26 AM
16-11-2016 09:41 PM