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19-01-2017 09:27 AM
Hi,
I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.
As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.
I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:
22:05 234.86 MB
On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data.
I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.
Has anyone experienced similar issues and how did you resolve it?
Thanks for any advice!
30-01-2017 12:52 PM
Rahim
Chat has been un-attended every time I tried it last week and I have been told many times that I cannot query the data usage until it has been billed. Even though I have had to pay for it!
No idea if your system is fabricating usage but I fully beleive the usage shown is wrong and, as other have said, if I had been able to monitor or cap the usage I would have switched it off before 50Gb not a week later at 72 when it was too late.
30-01-2017 12:30 PM
30-01-2017 01:42 PM
31-01-2017 02:07 PM
@Elaines35 I'm glad to hear you've been in contact with our advisers regarding this. Has this now been resolved for you?
@TomW500 So we can offer further help, I've sent you a private message with details of how to get in touch with us.
31-01-2017 02:28 PM
Colleen
Done that and while I await a response may I just say thanks for sending that. It is the only sign of anyone at Vodafone showing any interest in this in more than a week since I started trying to sort it out.
31-01-2017 02:50 PM
@TomW500 I'm very sorry to hear this. We'll be happy to help in any way we can and will be in touch as soon as possible.