Sure Signal V3 not working even after resetting

[Ossiedog]

Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange reset done and router checked please help.   

[Damian86]

There is a post from the admin advising of an ongoing  problem with sure signal, so there is no point in trying to troubleshoot the issue, it is not from our end.

[agent0db]

+1 for what it's worth, down since the the 5th Nov with same issues as everyone else.  

VM superhub in modem only mode, necessary ports enabled on my router as a precaution (even though never needed before)

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 7 ms 7 ms 10.27.136.1
3 9 ms 8 ms 15 ms nrth-core-2b-xe-121-0.network.virginmedia.net [80.3.131.33]
4 * * * Request timed out.
5 * * * Request timed out.
6 16 ms 15 ms 11 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
7 14 ms 17 ms 19 ms ldngw1.arcor-ip.net [195.66.224.209]
8 13 ms 20 ms 12 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.

... and so on

[c9off]

Has the title been changed?????????????

Seems like multiple threads have been merged...

Anyone on Twitter suggest it is time to escalate this issue, I believe there will be many more users like us trying to find a solution not within our control.

poor show - 5 months to go & I'm off - not a threat, just tired poor/no signal in area pockets, the biggest being my house!

[agent0db]

likewise - I'm current having to use a personal phone to expense calls the US, rather than my vodafone company phone. Employer not happy!

[davidmelville]

Another virgin media customers whose vodafone sure signal stopped working over a week ago for no obvious reason.  The sure signal box was difficult to set up in the first place on virgin media.  One of these 2 companies must have changed their settings to cause this problem; I think it must be virgin media as our sure signal box on bt in london is still working fine.

[Goat_]

Hi All,

As there are lots of us with VSS issues on Virgin, I thought I'd start a thread here to consolidate.

if you have VSS issues on VM post the diagnostics below or just reply +1.

‎06-11-2015 11:46 AM
VSS V3 & Virgin SH 2ac

VSS V3 running perfectly well until 5/11

Power – Flashing
Internet – Solid Orange
In Service – Off
In Use – Solid Orange

IP: 86.12.72.247
S/N: 42142470741
Virgin SH 2ac

TraceRoute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 routerlogin.net (192.168.0.1) 3.983 ms 1.041 ms 1.050 ms
2 * * *
3 sotn-core-2b-xe-817-0.network.virginmedia.net (86.22.184.97) 59.862 ms 15.777 ms 13.605 ms
4 brhm-bb-1b-ae13-0.network.virginmedia.net (62.253.175.34) 21.982 ms 19.363 ms 25.327 ms
5 * * *
6 brhm-bb-1c-ae0-0.network.virginmedia.net (62.254.42.110) 21.952 ms 20.576 ms
brhm-bb-1c-ae1-0.network.virginmedia.net (62.254.42.210) 36.381 ms
7 * * tcl5-ic-2-ae0-0.network.virginmedia.net (212.250.15.210) 142.283 ms
8 lndgw2.arcor-ip.net (195.66.224.124) 26.165 ms 25.422 ms 33.924 ms
9 85.205.0.86 (85.205.0.86) 23.958 ms 25.873 ms 25.030 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *

Speed Test

Ping: 25ms
Down: 209.70Mbps
Up: 12.39Mbps

[YorkshireRiffer]

Hi,

At work, so can't do the traceroute, but thought I'd chime in as I'm on Virgin and am not having any issues

11-11-2015 07:02 AM (just before I left for work, but had made a call beforehand)

VSS V3 & Virgin Superhub 2 (in modem mode) & Asus RT-AC68U

I'm wondering if this setup is a key point, if Virgin have pushed any silent firmware updates to their Superhubs, as that happened before: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-v3-amp-Virgin-Broadband-4Jan14-Update...

VSS V3 running perfectly well, no outage for me

Power – Solid red
Internet – Solid white
In Service – Solid white
In Use – Off when I left, but was solid white when I was on a call

[Goat_]

Spoke to a VF Service person tonight.

He said that VF have escalated this issue to a tech team who are working with VM to resolve.

Same message that it's VM's fault, with no explanation as to why.

[andyr7]

I'd like to point out that this problem is (almost certainly) not hardware (eg superhub) dependent. I have exactly the same issues on Virgin Media's 20Mb Business service, which uses their cable modem. I had no problems with Sure Signal for 2 years until these recent issues. 

[PowGZ]

I'm also on Virgin Media. 

Superhub is modem mode and I had no problems until 5 November, which was around the time I had some broadband outages as Virgin upgraded their network.

My original post is here:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V3-stopped-working/td-p/2448787