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07-11-2015 01:48 PM
Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange reset done and router checked please help.
07-11-2015 11:07 AM
Sure Signal stopped working last week. Worked fine since February.
I'm on Virgin 50 down 3.5 up. Phones work outside house. Although your signal around my home area is an absolute joke.
Tries reboots, cables, locations, still no luck.
Can someone advise what to do next, as I am in contract until March next year I can't chuck it and the vodfone sim in the bin straight away.
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 4 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
2 8 ms 8 ms 11 ms 10.42.56.1
3 9 ms 12 ms 12 ms lutn-core-2a-xe-123-0.network.virginmedia.net [62.253.98.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 11 ms 12 ms 25 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
7 32 ms 31 ms 53 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
8 18 ms 26 ms 14 ms ldngw1.arcor-ip.net [195.66.224.209]
9 14 ms 14 ms 14 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
07-11-2015 10:13 PM
Started seeing this in the last few days with Virgin Media after the sure signal worked perfectly for months with no changes to the network.
May need to check Vodafone or Virgin have put there clocks back because something is definetely out of sync in the last week and there are a lot of Virgin users with the same issues.
Anyway usual diags if they help
Several Resets and Hard Resets
Static and DHCP IP within network and passthrough enabled as before (Worked up until last week with similiar settings)
IP Address : 86.1.179.186
Speedtest Down (Wifi) : 70 Mbps
Speedtest Down (Wired) : 200 Mbps
Speedtest Up : 12 Mbps
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 5 ms 5 ms 4 ms DD-WRT [192.168.1.1]
2 * * * Request timed out.
3 16 ms 17 ms 17 ms renf-core-2b-xe-502-0.network.virginmedia.net [8
2.13.126.41]
4 * * * Request timed out.
5 * * * Request timed out.
6 288 ms 29 ms 26 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
7 33 ms 79 ms 27 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 33 ms 28 ms 42 ms ldngw1.arcor-ip.net [195.66.224.209]
9 29 ms 29 ms 31 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Let me know if theres anything I can try or if this is just going to be a back and force with yourselves and virgin where the customer gets let down as usual.
Mick
08-11-2015 09:22 AM
Hi
I am on Virgin Media as well. My Sure Signal has been working fine since July and now it has stopped working. Have made several calls to Technical Support, following troubleshooting advice. Each time I have been told it should work in a few hours and still get the same results.
1. Red power light flashing.
2. Solid orange
3. off
4. Solid Orange
speedtest:-
ping 12ms
download 138.31mbps
upload 10.20mbps
my ip 86.2.193.17
tracert
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 * 1 ms 1 ms routerlogin.net [192.168.0.1]
2 8 ms 9 ms 9 ms 10.4.64.1
3 9 ms 9 ms 10 ms hudd-core-2a-ae6-622.network.virginmedia.net [80
.7.153.117]
4 12 ms 11 ms 10 ms manc-bb-1d-ae16-0.network.virginmedia.net [62.25
3.175.154]
5 * * * Request timed out.
6 * * * Request timed out.
7 12 ms 24 ms 13 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.110]
8 15 ms 15 ms 15 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
9 15 ms 15 ms 16 ms lndgw2.arcor-ip.net [195.66.224.124]
10 17 ms 17 ms 17 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
I have done port forwarding on my router, reserved sure signal under dchp
MTU 1500
I have de registered and re registered Sure start
tried a new ethernet cable
serial number for sure signal 42151670322
the only bit im struggling with is setting the destination ip addresses
any help would be appreciated as i am getting to the end of my tether with this
thanks
08-11-2015 03:15 PM
16-11-2015 07:08 PM
Hi Sarah,
Is there anything in particular we should be saying when we speak to them? i.e. Are they blocking ports at their end?
Any help you can offer would be most appreciated.
Thanks, Ian.
04-11-2015 08:51 PM
Sure Signal has been working for months since first use, just stopped working today, with the orange lights for internet and in use, and in service being off.
Have followed the troubleshooting guide, no luck
details are
Trace Route
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\Andrew>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 * * * Request timed out.
2 * * 10 ms 10.240.76.1
3 9 ms 14 ms 9 ms bmly-core-2a-xe-1121-0.network.virginmedia.net [
213.105.193.57]
4 * * * Request timed out.
5 * * * Request timed out.
6 * 14 ms 14 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254
.42.130]
7 14 ms 16 ms 16 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 18 ms 15 ms 15 ms ldngw1.arcor-ip.net [195.66.224.209]
9 17 ms 16 ms 18 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Andrew>C
Speed Test
Ping: 8ms
Dload: 52.07
Upload: 12.23
VSS version 3
serial number: 42151291186
ISP: Virgin Media
Router: Virgin Super Hub 2
External IP: 86.3.182.16
06-11-2015 11:28 AM
Hi,
VSS V3 running perfectly well until yesterday. Several restarts tried.
Power – Flashing
Internet – Solid Orange
In Service – Off
In Use – Solid Orange
IP: 86.12.72.247
S/N: 42142470741
Virgin SH 2ac
TraceRoute
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 routerlogin.net (192.168.0.1) 3.983 ms 1.041 ms 1.050 ms
2 * * *
3 sotn-core-2b-xe-817-0.network.virginmedia.net (86.22.184.97) 59.862 ms 15.777 ms 13.605 ms
4 brhm-bb-1b-ae13-0.network.virginmedia.net (62.253.175.34) 21.982 ms 19.363 ms 25.327 ms
5 * * *
6 brhm-bb-1c-ae0-0.network.virginmedia.net (62.254.42.110) 21.952 ms 20.576 ms
brhm-bb-1c-ae1-0.network.virginmedia.net (62.254.42.210) 36.381 ms
7 * * tcl5-ic-2-ae0-0.network.virginmedia.net (212.250.15.210) 142.283 ms
8 lndgw2.arcor-ip.net (195.66.224.124) 26.165 ms 25.422 ms 33.924 ms
9 85.205.0.86 (85.205.0.86) 23.958 ms 25.873 ms 25.030 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
Speed Test
Ping: 25ms
Down: 209.70Mbps
Up: 12.39Mbps
08-11-2015 03:53 PM - edited 08-11-2015 05:30 PM
My sure signal has been working fine and now suddenly has stopped working. Its red power light is flashing and two orange lights are constant. As far as im aware nothing has changed so im puzzled why it has stopped working now. Ive tried resetting it and been through this forum and searching on google to find a solution with no success. I have port forwarded as directed in another post and assigned a manual IP address i think!
Lights;
Can anyone help please? Info below as requested.
Thanks, Pete
ping:26ms
download speed:62.83
Upload speed:12.15
external ip:86.13.220.65
serial no:42150223602
trace route:
Traceroute has started…
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 router.asus.com (192.168.1.1) 1.326 ms 1.033 ms 0.918 ms
2 10.31.56.1 (10.31.56.1) 8.718 ms 10.562 ms 12.994 ms
3 brnt-core-2b-xe-023-0.network.virginmedia.net (80.2.147.177) 9.763 ms 9.086 ms 18.006 ms
4 * * *
5 * * *
6 nrth-bb-1b-ae0-0.network.virginmedia.net (62.254.42.130) 15.282 ms 15.608 ms *
7 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 48.673 ms 43.658 ms 18.378 ms
8 ldngw1.arcor-ip.net (195.66.224.209) 19.423 ms 54.978 ms 21.675 ms
9 85.205.0.93 (85.205.0.93) 20.882 ms 21.203 ms 28.219 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
09-11-2015 06:02 PM
I can see your Sure Signal connected with our servers today.
We've sent a software update to the box which can take up to 24 hours to complete. Please don't re-set the Sure Signal during this time.
After that time, restart your phone and everything should be back to normal.
09-11-2015 07:57 PM
Thanks Ashley. I look forward to it working as normal again.