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eforum password reset not working

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3: Seeker

Probably one for the forum admins.

 

I couldn't remember my password so I tried the password reset.

 

The system responded that it couldn't send an e-mail and to try again in a few minutes.

 

This occurred via Chrome and Firefox running on Win10 Pro x64

 

I've only been able to log in as I tried a password I used to use years ago (it is secure but not as long as I usually use) and it worked.

 

Happy to provide more info if needed.

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1 ACCEPTED SOLUTION

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3: Seeker

Fixed it I think as had 'don't send me community e-mails' ticked.

 

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4 REPLIES
3: Seeker

Fixed it I think as had 'don't send me community e-mails' ticked.

 

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Moderator

@pctechbloke Glad to hear, thanks for letting us know ... and welcome back 😊

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3: Seeker

I'm having the same problem but can't remember the password.  I'm sure I have elected not to receive community emails as the @TrickyD user, which could explain why I'm getting the same message as @pctechbloke was.

 

I have had to create a new user in order to access the forum to ask for help!!!!!!

 

Can someone from admin reset the Receive Community Emails for user TrickyD or send a link to the registered email for the account to update the password.  Thank you.

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Moderator

@TrickyD2 So we can help you further, please contact us via the link in the Private message I've sent you.

 

As soon as we've received your email, we'll send you an automated response with a case reference included. Let us know once you've received this and one of the team will be able to look into this for you.

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