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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

VodafoneUK by Administrator
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...


  Free data for 250,000 school children We all know how important education is, but there are too many children and families struggling to stay connected digitally to their schools. That's why, as part of our schools.connected plan, we're offering u...

TJ by Community Manager (Retired)
  • 0 replies
  • 0 thanks

VeryMe rewards

Morning, I can't get in to VeryMe rewards, it tries then times out and brings up this screen:What are the rewards? Am i missing out?

flagpole by 12: Established
  • 108 replies
  • 0 thanks


Why do Vodafone have these bars set to on when by default they should be off,  Got a contract for my daughter and she kept saying that she couldnt use her data, I thought she had used the 4gb up but found out that vodafone with the stupid idea of sup...


I ask Vodafone for  settlement figure  And payed what was ask in 2015   2 or 3 moths later got a bill for £24 phoned Vodafone and got it sorted  mistake on their part  Then in 2018 got an email saying I sill  owed  Them £24 just  thought it was a com...

Now TV entertainment pass

Hi,  After months of not getting around to setting up my Red Entertainment, I finally went ahead and chose the Now TV package. I went through all the steps, from using  the link provided and setting up an account and downloading the app. However, whe...

sheps25 by 2: Seeker
  • 3 replies
  • 0 thanks

Outstanding debt

I left Vodafone in October 2017 with what I thought was a £0.00 balance outstanding; however on checking / applying for credit I discovered I actually have an outstanding amount of £1.05 (massive right?!?!?). I've never received an email / letter / c...

garrysr by 2: Seeker
  • 5 replies
  • 0 thanks

Reward Amazon £110 voucher not received

I took out a SIM only deal on 11th August for my son.  The deal promised £110 Amazon vouchers after 120 days. - that will be nice, just in time for xmas I thought.  This was up on 9th Dec but I never received anything. I had an email on 11th Dec from...

Fed up with Vodafone customer care

I have three numbers on my account, before Christmas I upgraded all three online (SIM only) but one number failed.I contacted Vodafone and they said the upgrade generated an internal error, this was due to the number had two SIM's (previous mistake f...

leoxardo by 3: Seeker
  • 2 replies
  • 0 thanks

Porting my old number issues !! Thinking of cancelling contract

HiI have been trying to port my old number from pay as you go to pay monthly. It has now taken 4 days and no still news! I have filled out the online form on monday 26th January. I have spoken to people on the phone and chat and they still cant give ...

bill issues

Just wanted to share my experience with Vodafone.  I currently have (again) some major issues with Vodafone. It says online, that I havent paid my bill for months. But I did pay my bills online and have all receipts for it. As my line still works, I ...

jehens by 2: Seeker
  • 1 replies
  • 0 thanks