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Porting my old number issues !! Thinking of cancelling contract

OLIBUTHLAY
2: Seeker
2: Seeker

‎31-01-2019 10:16 AM - edited ‎31-01-2019 01:18 PM

Hi

I have been trying to port my old number from pay as you go to pay monthly. It has now taken 4 days and no still news! I have filled out the online form on monday 26th January.

 

I have spoken to people on the phone and chat and they still cant give me a timeframe (the chat online assured me 2 hours but basically lied).

 

This is getting so annoying now i need my old number. I would not have signed up with vodafone monthly if i knew this would happen.

Please help me

Oliver Buthlay

 

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Alex
Moderator (Retired)
Moderator (Retired)

‎01-02-2019 01:09 AM

@OLIBUTHLAY This transfer of your number should be a fairly easy process, so I'm not quite sure as to why it's taking a little longer than expected. We'd hate to see that you're considering cancelling because of this and we'd be more than happy to take a look and help out where possible. 

So we're able to securely access your details, please get in touch using the link in my private message 😊

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