Just wanted to share my experience with Vodafone.
I currently have (again) some major issues with Vodafone. It says online, that I havent paid my bill for months. But I did pay my bills online and have all receipts for it. As my line still works, I guess vodafone is aware of this. With all this chaos in my online bills I dont have ANY idea about how justified the charges are that they do monthly. It might be the case that they overcharge - I just cant really see it. I complained several times via chat and hotline. Nothing ever changed.
I also just checked my Equifax - just to be sure that this doesnt affect anything. And whilst vodafone reports "everything is fine and bills are paid" to Equifax for the last months - I just found out that I have a massive red flag in my credit report from last year August, where vodafone stated that I am 6 months/ payments late (out of the blue with all other months green). Apart from the fact that this doesnt make sense, it ruins my credit - as a "6 payments late" notice is quite substantial in a report.
I am done with vodafone. When I wanted to talk to them about it, no one really can help me. Chat doesnt work, hotline takes ages. I travel a LOT for business and have high invoices and am in different timezones regularly. I lived in my life in 5 different countries and I have NEVER experienced anything like this with ANY provider in 5 different countries.
Maybe this entry finally leads to someone at Vodafone who can help me remove the (completely fabricated) entry at Equifax and fix my account. If this doesnt work, I am forced to spend substantial money on my business' lawyer to become nasty. Guys, this is about a simple phone contract. If you mess things up in your accounting this shouldnt have serious implications on a substantial part of my life.
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