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Resolved! Can't register Sure Signal

My colleague used a SureSignal but their local signal has increased so they dont need it any longer.  They have given it to me and deregistered it as instructed byt he website.  They received an email confirming this but I cannot register as it state...

Resolved! Vodafone Sure Signal Not On Account

Hi,   I had my Vodafone Sure Signal registered by product support to my phone number but it is not showing on my account. I contacted support again and they said it was registered but I cannot see it when I log in, Please resolve this issue.

stevr12 by 2: Seeker
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