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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

VodafoneUK by Administrator
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

iphone XR esim

Any news on release date for esim

Since Porting, not able to receive SMS from any other network

Since I ported my number from BT Mobile on 15th January, I have been unable to received any text messages from other networks. I can send text without issue, make/receive calls, and access internet without issue. I have called vodafone support 3 time...

itslenny by 3: Seeker
  • 11 replies
  • 0 thanks

Global Roaming credit limits

Be aware - be VERY awareAll the advice from Vodafone is that if you have global roaming set you need to do nothing before jetting off. CALL THEM - though whether it would have done me any good is debatable. I have just come back from 10 days in Mexic...

clnot by 2: Seeker
  • 2 replies
  • 0 thanks

Vodafone app

Having  trouble getting on the Vodafone app

Charged £6 twice on one day for roaming

My daughter is in Australia and whilst waiting for him local sim to arrive has been using her U.K. Vodaphone monthly account sim occasionally when necessary. Obviously the charges have mounted up but going through her bill I notice that she has been ...

Jepowell by 1: Seeker
  • 5 replies
  • 0 thanks

Can't redeem nowtv package

Hello, I have spoken to support a number of times and they cannot resolve my issue which is I cannot redeem my NowTV 12 month subscription which i got through the red entertainment plan, I am only presented with the options to get sky sports for 5.99...

Mobile phone direct

I signed up for a Vodafone contract through mobile phone direct. It was a black Friday special where as I got 100gig data and an s8 phone for 38 pound a month. Last 2 months I've been charged £6, 1st time I thought I was paying 2 months upfront but h...

Contract to SIM only to this?

Hi,I'm hoping someone can please help me here. I WAS a Vodafone customer for two years on pay monthly. It wasn't until I was notified that I could upgrade I enquired and went ahead on the SIM only deal. However, this was sent to my old address. Vodaf...

ryoka by 2: Seeker
  • 12 replies
  • 0 thanks

Getting a contract with Vodafone

Having arrived in the UK in December 2018, one of the last things to tick off my "to-do" list is to get a mobile phone contract for work.Having been a client of Vodacom in South Africa for over 20 years I approached Vodafone ... what a disaster!!For ...

Resolved! Vodafone Basics Sim Only Tariff - Registering problems

I am trying to register for a vodafone Basics Sim Only Tariff as here: cannot get beyond the data request screen - there is no next or similar button active.  I have completed al...

JJ-1 by 1: Seeker
  • 2 replies
  • 0 thanks