This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

VodafoneUK by Administrator
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Clearing my name with debt and revenue service

Hi Having had a complete nightmare with overdue charges having cancelled my account over a year and a half ago, I now seem to have resolved everything with your team but they have told me I need to speak to the Credit File Support Team to be refunded...

LaurnaW by 1: Seeker
  • 2 replies
  • 0 thanks

Not Receiving OTP from my bank. URGENT!

I have an iPhone XS Max which works just fine. I have exhausted all my options, spoken to my bank (which is abroad) to figure out why I wasn’t getting any OTP’s. They have checked their system and refreshed it but still no luck. I used to receive my ...

Great Customer Service in store

Hi all just wanted to give some positive feedback just upgraded my phone today and was served by viki in dumfries store she was professial friendly felt comfortable with her got a good deal so was wondering if this could be fed back to the store?

No 3G signal

So for the last 6 months I have not been able to get 3G, despite many hours on 'live chat' and going into a local shop. I have been told to reset reboot and that my phone is faulty. I have been sent a new sim and bought a new phone. I live in an area...

westo123 by 4: Newbie
  • 6 replies
  • 0 thanks

Resolved! Charged for account that was closed in Sept 2018

I have received an email with payment demand for an account that was closed in Sept 2018. I have filed a complaint with vodaphone, found I can’t call as I do not have a vodaphone number I can enter when I ring, there any other action I should take as...

Premium rate scam

Hi I have been targeted by a premium rate scam where I am being charged £4.50 per week for I don't know what. the reference is "MyConte02037403517" - has anyone else had this?  I have called the number on my bill and it is just a messaging service wh...

aq66 by 2: Seeker
  • 42 replies
  • 1 thanks

Data allowance my vodafone

Hi, when logging into my Vodafone account online it does not show my remaining data allowance and has not done for months despite several calls to Vodafone also the app does not work and I just receive an error when it opens can anyone help?

A letter from Vodafone

Good evening, I have a problem, for 9 days I'm struggling to get this(A letter from Vodafone confirming the first and last date that your handset was used on their network),and without a response,I spoke with customer service and I did online twice(h...

Resolved! Spotify Premium

I have just upgraded the iphone to the 6s plus.  I had Spotify Premium with the previous plan (offered by Vodafone last year for 12 months). 12 months have gone so my Spotify account went back to the basic one.  Now i have a new contract with Vodafon...

cri5tiano by 2: Seeker
  • 25 replies
  • 1 thanks