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Data allowance my vodafone

smorrison
2: Seeker
2: Seeker

‎29-01-2019 01:02 PM

Hi, when logging into my Vodafone account online it does not show my remaining data allowance and has not done for months despite several calls to Vodafone also the app does not work and I just receive an error when it opens can anyone help?

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2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎29-01-2019 04:48 PM

Are you business or pay monthly @smorrison

What have customer service on 191 or Live Chat advised ?

Did you port in from another network  ?

The Vodafone Social Media Teams here might be able to help you once they've caught up with your thread.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

‎29-01-2019 06:14 PM - edited ‎29-01-2019 06:16 PM

Hi @smorrison

 

Your My Vodafone account will only show what you have used of your allowance.  For example this should show as Your Plan - data - amount used of ??GB used.

 

As far as you application is concerned, you may need to try accessing the application over a mobile internet  connection, this is needed when logging on to locate your account for the first time and somethimes when there have been updates to the application.

 

If you still have problems with your online account and application, this is something live chat or CS will be able to help or come to the forum for help from the forum team.