Receiving bills for someone not living with me

[Razz12]

Hi,

I moved to my current house nearly one year ago. Before me, the previous owners lived here for around two years.

I keep receiving Vodafone bills addressed to a person who doesn't live with me, and who isn't one of the previous owners. I guess it might be someone who lived here more than three years ago.

Can I do anything to force Vodafone to update their data? I can provide proof of the fact that I do, indeed, live at my current address.

Thanks

[Cynric]

@Razz12 Assuming that it's coming via Royal Mail, then using a red pen mark a red cross (going top to bottom and left to right) and then in capitals write "RTS". Now bung it in the letter box. VF will have a retuned mail department and they will deal with it.

If you are suspicious of someone illegally using you address, phone 101 and explain it to the police and get a crime number. Contact the VF help desk and tell them the details and give them the crime number. 

[Razz12]

Thanks for the answer!

Unfortunately I've been returning to sender everything since the day I moved in, but nothing has changed. I was wondering if there's any other solution

[Cynric]

@Razz12 In the FAQ you'll find the details for contacting VF. Perhaps try the contact for billing.

[AnnS]

Yes @Razz12 

If someone is using your address for their billing complete and submit the information on this form Privacy , this will be sent to the Privacy Team who will be in a position to review all the information.

Should you have a fraud concern complete this form fraud 

The bill should contain the phone number of the user.

[Razz12]

Thanks to both @Cynric and @AnnS!
I'm following your advice, hopefully I can sort this out.