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19-11-2016 10:59 AM
I got a new Iphone in the hosue and it wouldn't connect to the suresignal. I reset the device as suggested on the forum, the power light is on but the two lights on sure signal have been flashing for about a week now, and no mobiles can connect.
Any help much appreciated
Speed test result:- http://www.speedtest.net/my-result/5810575941
External IP:- 81.140.240.6
SS Serial #:- 40113603845
TRACEROUTE
C:\Users\James>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 4 ms 2 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * 8 ms 8 ms 31.55.186.177
4 11 ms 9 ms 7 ms 31.55.186.176
5 8 ms 7 ms 7 ms 195.99.127.96
6 9 ms 11 ms 8 ms peer6-hu0-18-0-1.telehouse.ukcore.bt.net [213.121.193.177]
7 11 ms 16 ms 8 ms 166-49-211-228.eu.bt.net [166.49.211.228]
8 9 ms 8 ms 8 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
23-11-2016 02:57 PM
@Natasha
Thank you for your reply.
Please remember that the only difference between Friday 18/11 and today (23/11) is that the old SSv3 unit failed. So I fail to see why I'd need to now change my router settings to allow port forwarding.
I have spoken to my VERY technical ISP and they have said that they don't do ANY filtering of ports or traffic, but I will double check this.
For your information, I have also now tried a different router at home:
A Netgear NightHawk D7000
and a
Zyxel unit provided directly by my ISP.
Any other suggestions would be welcome.
Thanks
Simon
24-11-2016 11:25 AM
@Simon_Kr Thanks for letting us know. Please keep us informed with any information given by your internet service provider and we'll be happy to assist further.