Sure signal light flashing for a week

[Donners90]

I got a new Iphone in the hosue and it wouldn't connect to the suresignal. I reset the device as suggested on the forum, the power light is on but the two lights on sure signal have been flashing for about a week now, and no mobiles can connect.

Any help much appreciated

Speed test result:- http://www.speedtest.net/my-result/5810575941

External IP:- 81.140.240.6

SS Serial #:- 40113603845

TRACEROUTE

C:\Users\James>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     4 ms     2 ms     1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        8 ms     8 ms  31.55.186.177
  4    11 ms     9 ms     7 ms  31.55.186.176
  5     8 ms     7 ms     7 ms  195.99.127.96
  6     9 ms    11 ms     8 ms  peer6-hu0-18-0-1.telehouse.ukcore.bt.net [213.121.193.177]
  7    11 ms    16 ms     8 ms  166-49-211-228.eu.bt.net [166.49.211.228]
  8     9 ms     8 ms     8 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[BandOfBrothers]

Hi,

Have you recently processed a sim swap ?

[Donners90]

Got a new IPhone and needed a different sim but retained the phone number. Iphone hasn't connected since the sim swap. Also have Samsung phone with original sim and that was working fine before the reset ladt week. Now Samsung won't connect probably due to the flashing lights / SS not registering. ..

[Donners90]

Also removed the number from the Sure Signal list in my online account dashboard then re-entered it before doing the reset

[BandOfBrothers]

I asked about the sim swap Because it's.....

Recommended to de register the number for 24 hours after a Sim Swap.

Then Re Register after that timeframe. 

[Donners90]

Ah! The SIM swap was a few months ago, but the missus only mentionned that she had no signal in the house a week or so ago. My Samsung was working fine before I reset the SS, however neither phone will connect. It appears that the SS box will not initiate. Is there a way to get the SS box reset by Vodafone? Is there a number i can call to ask for this?

[BandOfBrothers]

The Vodafone Tech Team here read all posts and can register sync Sure Signals if required. 

Give them a little time to respond. 

[Simon_Kr]

Afternoon All,
Looking for any help please...

Long story, but suffice to say I have just replaced my old dead SSv3 (See Burn out thread), with a newly purchased SSv3 unit on Sat 19/11.

I rang Vodafone "Customer care" on Saturday lunchtime to get the new unit registered, and recived a text message back a few minutes later saying it was registered 14:06 on 19/11.

I've connected the new unit back up to the same router, but after almost 24hrs I still have the solid power light and a flashing internet light.

I spoke to "Customer care" again today, who put me through to "Sure Signal technical support" and they said that as I was less than 1.5Mbps download there was nothing they could do to help and that as it wasn't connected to my router - which it is as I can see the IP address on the router.
We all know that this is NOT correct, just by sheer volume of other people using at lower speed.

Diagnostics Information
Sure Signal V3

Family Name: Alcatel-Lucent 9361 Home Cell p3.0 (Same as the old unit which did work!!)

Router: Netgear Night Hawk AC1900 D7000
No routing / port forwarding was previously set-up and the old unit worked, so not changed. uPnP is turned on, on router.

I can see that the SSv3 box has an IP address from my router admin software, and have made this static.

Registration: Vodafone Customer care registered this new unit against my account / address.
Other troubleshooting information:

I've checked that the port and network cable on my router which the SSv3 is connected to is ok, as I've checked it with my laptop.
Ping Test: Maidenhead Server selected
B*
Ping 46 ms
Jitter 20 ms
http://www.pingtest.net/result/155251429.png

Your speed test results from here.
Speedtest.net
http://www.speedtest.net/my-result/5812810533
ping 30ms
download 18.65mbps
upload 1.19mbps

Your external IP address from here.

Whatsmyip
81.2.109.59
::ffff:5102:6d3b

Your Sure Signal serial number: 42164456347

Traceroute:
traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  www.routerlogin.com (192.168.0.1)  2.196 ms  1.055 ms  0.958 ms
 2  d.gormless.thn.aa.net.uk (90.155.53.54)  10.480 ms  11.427 ms  11.707 ms
 3  a.needless.tch.aa.net.uk (90.155.53.11)  10.841 ms  11.926 ms  11.515 ms
 4  82.112.115.177 (82.112.115.177)  12.204 ms  11.886 ms  12.849 ms
 5  ae-13.r02.londen03.uk.bb.gin.ntt.net (129.250.2.118)  11.914 ms  12.164 ms  12.243 ms
 6  ae-0.vodafone.londen03.uk.bb.gin.ntt.net (129.250.66.46)  12.192 ms  14.961 ms  12.476 ms
 7  ae22-xcr1.lns.cw.net (195.2.30.61)  11.563 ms  11.505 ms  11.726 ms
 8  * * *
 9  * * *

[Donners90]

Will do. Thanks.

[Tash]

@Donners90 I've now resynced your Vodafone Sure Signal. Please allow 6 hours to pass before resetting the device.

If you continue to have problems after resetting the device, you may need to deregister the numbers and register them again. As we'd need access to the account to do this, please contact us on Live Chat. Let us know if you have any further problems and we'll be happy to help.

@Simon_Kr As it seems that your Sure Signal is struggling to obtain an internet connection, I'd advise ensuring that your port forwarding is set up for your router. Please contact your ISP (internet service provider) to make sure your ports are enabled.