My original posting was on 08/11/15 and can be found here but is copied and updted below:
I am another VIRGIN MEDIA v Vodafone Sure Signal sufferer. About 3 days ago (so about 5th Nov) my VSS 3 stopped working (having been registered for many months) and got the dreaded flashing red light as detailed below:
(1) Flashing RED Power light
(2) Internet Light - solid white
(3) In Service Light - off
(4) In Use Light - solid white
Hard reset conducted - after 1-2hrs, no change in the lights, no matter how many resets, this has been the same for 3 days.
New ethernet cable attached & hard reset conducted, no change
Serial Number: 42150231209
Mac Address: B046FC5EFE7D
ISP: Virgin Media
Download speed: 107.29Mbps
Upload speed: 6.22Mbps
Ping: 12ms
Ping test results
Packet loss: Unable to test
Ping: 20Ms
Jitter: 2ms
Line Quality: B*
Server:Maidenhead
ISP:Virgin Media
Distance:50 miles
External IP: 86.3.90.71
tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 * * * Request timed out.
2 10 ms 12 ms 11 ms cpc2-epso5-2-0-gw.6-3.cable.virginm.net [86.3.90.1]
3 9 ms 51 ms 12 ms hers-core-2a-xe-820-0.network.virginmedia.net [80.3.35.33]
4 46 ms 13 ms 16 ms brnt-bb-1c-ae21-0.network.virginmedia.net [62.254.42.33]
5 * * * Request timed out.
6 * * * Request timed out.
7 15 ms 16 ms * brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
8 * * * Request timed out.
9 22 ms 19 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
10 21 ms 24 ms 21 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
MTU: 1500
Ports forwarded and checked as below:
8 – TCP/UDP
50 – TCP/UDP
53 – TCP/UDP
67 – UDP
68 – UDP
123 – UDP
500 – UDP
1723 – TCP/UDP
4500 – UDP
33434 – 33445 – UDP
Firewall Settings
IPSec Pass-Through ticked
PPTP Pass-Through ticked
Multicast Pass-Through ticked
Vodafone
Firstly please help with my problem from your end.
Secondly, if you believe this to be a problem with VIRGIN MEDIA, please help US and give us the information of what the problem is, so we can address out issue with Virgin and educate them
09/11/15 Update
No reply from Vodafone to original post, so posted again having today spoken with Virgin Media.
Virgin Media
Representative read this forum thread as a result of me contacting them, they assured me that:
My superhub is running the most uptodate software
There service has not changed in recent weeks
That my Superhub had the correct ports forwarded and that it had a static IP
A Superhub reset & then a VSS3 hard reset resulted in the same error!!
Representative then suggested addin gthe VSS3 into the DMZ settings of the Superhub, this was attempted followed by Superhub reset & then a VSS3 hard reset - result = same error!!!!
12/11/15 Update
7th day without a VSS3 signal which is causing no end of problems as little or no coverage at my address
No personal contact from Vodafone
No transparency as to just 'what' the tech department are doing
Only positive I can make out is that Vodafone Techy posts admit there is a problem and that the investigation is on-going
16/11/15 update
Fault still occurring, therefore no VSS and 1 bar on vodafone mast signal.
as with others i thought that my original post had been deleted as I had posted it in http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-Power-flashing-Internet-solid-orange-I... which by the title is the most appropriate place. Only after searching this morning, it appears threads have been merged or postings moved, hence finding this today.
03/12/15 :mansad: 1 Month on & still NO working VSS3 :mansad:
I haven't received any contact from Voda re my lack of a working VSS3. I've been monitoring this thread and was happy to note the posting by Technician 'Beau' on behalf of Voda saying this fault 'should' now be fixed. I was diappointed to see that there was NO explanation as to what the fault was.
Yesterday (02/12/15) I followed their advice and powered down the Superhub and VSS3 for over 5 minutes (including holding the white reset button in to, although they do not state to do that). I waited 5hours after reconnection and all I get is a FLASHING red light & SOLID 4th light 'In Service'.
I again tried the reset, this time I powered both down for 10minutes before reconnection, and now after 16hours all I get is the FLASHING red light & SOLID 4th light'In Service' again:manfrustrated::manmad:
Thos of you that have now got the VSS3 working on Virgin Media, can you clarify as to whether your service has come back as a result of:
- The unofficial 'work around' of connecting VSS3 to another ISP before reverting back to Virgin, OR
- Noting the Voda statement by 'beau' dated 30/11 and so following their instructions of Powering down etc?
I would like to see if I am the odd one out or understand if Voda's apparent fix actual works!!
