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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72475 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229531 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201533 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Customer service that lie and cheat

Dear authorized; I could not find the solution to my problem I'm writing to you from Turkey. Turkey Vodefo to me does not help to solve my problem immediately. Vodafone Turkey'm quite disturbed by the customer service or marketing units and I have a ...

canay by 1: Seeker
  • 2753 Views
  • 1 replies
  • 0 thanks

Customer services messing me around again!

I’m losing the will to live. I ordered an IPad Pro 12.9 on February 28th. I tried to cancel twice due to delivery issues which they never informed me about when I ordered it but apparently they didn’t do it as DPD tried to deliver it today out of the...

Ezbai by 2: Seeker
  • 919 Views
  • 2 replies
  • 0 thanks

Business Broadband Static IP Address not received

Very dissapointed with Vodafone Business Service.I have ordered Broadband with Static IP address which should be applied at service activation, over week ago but received dynamic one. I have contacted CS few times since and been repeatedly told to wa...

MartinJ by 4: Newbie
  • 697 Views
  • 2 replies
  • 0 thanks

Verify my identity code

Hello, could not find a properly named section so hope this is good, recently received a debt letter staing my address my name and post code, buy the account was something i have never seen before the debt was over £1200.00p i started the revelant co...

My Vodafone App - Profile Picture and Name Wrong

The profile picture and name is incorrect on my Vodafone app. The picture it shows and name is a contact in my phone book and is not me. How do I change this? I have re-installed the app and nothing changes. thanks in advance 

Shambles

The worst customer service ever , I signed up for broadband and the switch on date was supposed to be yesterday the 12th . I had a chat with the customer service on Friday wondering where my box and email confirming my switch on date was and he said ...

Ablair78 by 3: Seeker
  • 698 Views
  • 3 replies
  • 0 thanks

New landline - no voicemail - no vodaphone response

After a week of my new Vodaphone landline ( & broadband) my voicemail standard still does not work. I have placed 3 calls (the latest at 8 am today I gave up after being transferred  to a third extension) and 2 online chats ,with no resolution. Reall...

ADM by 3: Seeker
  • 3799 Views
  • 11 replies
  • 1 thanks

25 month contract if you want to keep your number?

Hi, all.According to the My Vodaphone app my contract ends 10 April, and indeed they've sent me a text to warn that I'll start being charged for Spotify after that.I'm planning to go with Carphone Warehouse becaue Vodafone doesn't stock the handset I...

Gorf by 2: Seeker
  • 630 Views
  • 3 replies
  • 0 thanks

Debt

 Hello I saw on my experian credIt check I got oustanding balance 648 so iwent to the shop and ask them about this debt and they told they dont have me in their file so what can I do in this case.thank you 

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