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Rank 1: Guest
Posts: 4
Registered: ‎08-09-2014

Re: No incoming calls or texts after porting number

Guys, you all need to understand vodafone do not have the technology to ensure you are safe in porting your number to them, it took me 5 months of listening to the waffle of what they were doing to rectify my porting problem, one call to t mobile who advised me what was wrong, I relayed this to vodafone who took a further week of my patience before admitting they are not as technically advanced as other companies, 24 hours after porting out of vodafone and to t mobile my phone service was as it should be. I would advise anybody thinking of porting to vodafone to be very aware of how far technically they are behind all other providers, and be prepared to possibly lose your number forever, you have been warned
Message 101 of 416 (24,956 Views)
Rank 1: Guest
Posts: 5
Registered: ‎26-07-2014

Re: No incoming calls or texts after porting number

Been following this thread since my issues, shocked that Qprian was told to join another service providor due to VF not being able to fix the problem Smiley Surprised Some of the responses from support team since have obviously not read what you have been through and the fact you were pretty much forced to leave VF... I can't imagine the powers up top would be too impressed that customers are told to go elsewhere!

 

Poor form.. My experience of porting has been poor to say the least but I got there eventually but it wasn't fun that's for sure and uneccessary in this day and age.

Message 102 of 416 (24,947 Views)
Rank 1: Guest
Posts: 13
Registered: ‎25-09-2014

Re: No incoming calls or texts after porting number

tick tock tick tock 

Getting very impatient and ready to cancel both these contracts 

Message 103 of 416 (24,924 Views)
Posts: 11,898
Topics: 710
Thanks: 174
Solutions: 725
Registered: ‎10-01-2011

Re: No incoming calls or texts after porting number

Hi simmo0020,

 

So that we can help, please get in touch with us directly here

 

Hi Qprian and jimmymolloy,

 

Thanks for your feedback and I’m glad that everything’s sorted for you now.

 

Thanks,

 

Simon

Message 104 of 416 (24,882 Views)
Rank 1: Guest
Posts: 1
Registered: ‎30-09-2014

Re: No incoming calls or texts after porting number

Hi Simon,

I am also having the same issue. Its taken over 7 days to get a temporary number as for some reason one was never provisioned to me, now that I finially have that I was ported over today and I can not receive calls or txts only make/send them

 

If you could look into this for me it would be great

 

Thanks

Message 105 of 416 (24,863 Views)
Rank 1: Guest
Posts: 1
Registered: ‎30-09-2014

Re: No incoming calls or texts after porting number

I am also having this issue, I was on hold for nearly an hour to get through to the porting team who just cut me off at 8pm!
So annoyed!

Hope someone can help!
Message 106 of 416 (24,844 Views)
Posts: 2,419
Topics: 444
Thanks: 41
Solutions: 351
Registered: ‎26-07-2011

Re: No incoming calls or texts after porting number

Hi firestom and Ollypirozek, 

 

We'll take a look into this for you both.  Please contact us here.

 

Thanks, 

 

Phil

Message 107 of 416 (24,820 Views)
Rank 1: Guest
Posts: 2
Registered: ‎04-10-2014

Re: No incoming calls or texts after porting number

I also cannot receive texts or calls and send texts. I can only call outbound. Surely this is anot Ofcom issue. Would a techie be able to help me please?
Message 108 of 416 (24,809 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: No incoming calls or texts after porting number


ixenorix wrote:
I also cannot receive texts or calls and send texts. I can only call outbound. Surely this is anot Ofcom issue. Would a techie be able to help me please?

When did the porting start?  When was it due to complete?  Porting can sometimes take 24 hours or so to complete and the functionality moves over in phases. 

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 109 of 416 (24,806 Views)
Rank 1: Guest
Posts: 2
Registered: ‎04-10-2014

Re: No incoming calls or texts after porting number

Porting started last Friday. It eventually 'ported' on Wednesday but I do not have complete functionality. I've been told by customer services reps the whole "in 24 hours time" malarkey but still nothing.
Message 110 of 416 (24,802 Views)
Posts: 1,723
Topics: 10
Thanks: 58
Solutions: 12
Registered: ‎07-07-2014

Re: No incoming calls or texts after porting number

Hi ixenorix,

 

Welcome to the eForum.

 

So we can take a look, please get in touch here.

 

Thanks,

 

Sarah 

Message 111 of 416 (24,784 Views)
Rank 1: Guest
Posts: 3
Registered: ‎10-10-2014

Re: No incoming calls or texts after porting number

So I have this issue at the moment is there anyway we can sort this out thanks
Message 112 of 416 (24,732 Views)
Rank 1: Guest
Posts: 1
Registered: ‎15-10-2014

Re: No incoming calls or texts after porting number

Absolutley sick, same here, can only call out, cant send or receive texts or receive calls, line is dead when its called...

 

only been with voda three days, first two days nothing at all, strange thing today a morning of everything then this afternoon, nothing!! im calling tomorrow and if its not sorted its getting cancelled!!

 

would not recommend this service to a dog!

Message 113 of 416 (24,663 Views)
Rank 1: Guest
Posts: 3
Registered: ‎10-10-2014

Re: No incoming calls or texts after porting number

They finally fixed mine after 9 days of me calling and kicking and screaming but today it seems to work on two different numbers not sure they no what they are doing to be honest really bad experience
Message 114 of 416 (24,655 Views)
Posts: 3,143
Topics: 14
Thanks: 70
Solutions: 40
Registered: ‎26-06-2014

Re: No incoming calls or texts after porting number

Hi stephenferguson,

 

So we can take a look into this, get in touch with us here.

 

Cheers,

 

Hi Leemoradian,

 

Thanks for the update.

 

If there is anything else we can do to help, let us know.

 

Cheers,

 

Laura

Message 115 of 416 (24,608 Views)
Rank 1: Guest
Posts: 1
Registered: ‎20-10-2014

Re: No incoming calls or texts after porting number

Hi,

 

I have this issue, calls are ok but cannot send or receive text messages.

 

Is there a quick solution?

 

Thnaks

 

Message 116 of 416 (24,486 Views)
Posts: 3,143
Topics: 14
Thanks: 70
Solutions: 40
Registered: ‎26-06-2014

Re: No incoming calls or texts after porting number

Hi @Rlove,

 

Take a look here, for more information on this and follow the steps.

 

Let us know if this helps.

 

Cheers,

 

Laura

Message 117 of 416 (24,446 Views)
Rank 1: Guest
Posts: 3
Registered: ‎10-10-2014

Re: No incoming calls or texts after porting number

Thanks but it has already been sorted after 10 days
Message 118 of 416 (24,443 Views)
Rank 1: Guest
Posts: 1
Registered: ‎28-10-2014

Re: No incoming calls or texts after porting number

Same problem guys, moved a vodafone PAYG number to contract, customer services have told me it will be moved 3 times, it's partially moved, but no incoming calls or texts working either way, how can infix this as I can't face spending much more time on the phone to 191
Message 119 of 416 (24,401 Views)
Posts: 16,434
Topics: 5,735
Thanks: 54
Solutions: 5,353
Registered: ‎15-09-2009

Re: No incoming calls or texts after porting number

@gjgregg 

 

Sorry to hear this. Get in touch here so we can take a look.

 

Thanks,

 

Matt

Message 120 of 416 (24,373 Views)
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