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No incoming calls or texts after porting number

2: Seeker Bronze
Guys, you all need to understand vodafone do not have the technology to ensure you are safe in porting your number to them, it took me 5 months of listening to the waffle of what they were doing to rectify my porting problem, one call to t mobile who advised me what was wrong, I relayed this to vodafone who took a further week of my patience before admitting they are not as technically advanced as other companies, 24 hours after porting out of vodafone and to t mobile my phone service was as it should be. I would advise anybody thinking of porting to vodafone to be very aware of how far technically they are behind all other providers, and be prepared to possibly lose your number forever, you have been warned
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2: Seeker Bronze

Been following this thread since my issues, shocked that Qprian was told to join another service providor due to VF not being able to fix the problem Smiley Surprised Some of the responses from support team since have obviously not read what you have been through and the fact you were pretty much forced to leave VF... I can't imagine the powers up top would be too impressed that customers are told to go elsewhere!

 

Poor form.. My experience of porting has been poor to say the least but I got there eventually but it wasn't fun that's for sure and uneccessary in this day and age.

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3: Seeker Silver

tick tock tick tock 

Getting very impatient and ready to cancel both these contracts 

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Moderator (Retired)

Hi simmo0020,

 

So that we can help, please get in touch with us directly here

 

Hi Qprian and jimmymolloy,

 

Thanks for your feedback and I’m glad that everything’s sorted for you now.

 

Thanks,

 

Simon

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1: Seeker

Hi Simon,

I am also having the same issue. Its taken over 7 days to get a temporary number as for some reason one was never provisioned to me, now that I finially have that I was ported over today and I can not receive calls or txts only make/send them

 

If you could look into this for me it would be great

 

Thanks

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2: Seeker Bronze
I am also having this issue, I was on hold for nearly an hour to get through to the porting team who just cut me off at 8pm!
So annoyed!

Hope someone can help!
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Administrator

Hi firestom and Ollypirozek, 

 

We'll take a look into this for you both.  Please contact us here.

 

Thanks, 

 

Phil

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2: Seeker Bronze
I also cannot receive texts or calls and send texts. I can only call outbound. Surely this is anot Ofcom issue. Would a techie be able to help me please?
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16: Advanced member Gold

ixenorix wrote:
I also cannot receive texts or calls and send texts. I can only call outbound. Surely this is anot Ofcom issue. Would a techie be able to help me please?

When did the porting start?  When was it due to complete?  Porting can sometimes take 24 hours or so to complete and the functionality moves over in phases. 

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

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2: Seeker Bronze
Porting started last Friday. It eventually 'ported' on Wednesday but I do not have complete functionality. I've been told by customer services reps the whole "in 24 hours time" malarkey but still nothing.
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Moderator (Retired)

Hi ixenorix,

 

Welcome to the eForum.

 

So we can take a look, please get in touch here.

 

Thanks,

 

Sarah 

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2: Seeker Bronze
So I have this issue at the moment is there anyway we can sort this out thanks
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2: Seeker Bronze

Absolutley sick, same here, can only call out, cant send or receive texts or receive calls, line is dead when its called...

 

only been with voda three days, first two days nothing at all, strange thing today a morning of everything then this afternoon, nothing!! im calling tomorrow and if its not sorted its getting cancelled!!

 

would not recommend this service to a dog!

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2: Seeker Bronze
They finally fixed mine after 9 days of me calling and kicking and screaming but today it seems to work on two different numbers not sure they no what they are doing to be honest really bad experience
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Moderator (Retired)

Hi stephenferguson,

 

So we can take a look into this, get in touch with us here.

 

Cheers,

 

Hi Leemoradian,

 

Thanks for the update.

 

If there is anything else we can do to help, let us know.

 

Cheers,

 

Laura

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2: Seeker Bronze

Hi,

 

I have this issue, calls are ok but cannot send or receive text messages.

 

Is there a quick solution?

 

Thnaks

 

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Moderator (Retired)

Hi @Rlove,

 

Take a look here, for more information on this and follow the steps.

 

Let us know if this helps.

 

Cheers,

 

Laura

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2: Seeker Bronze
Thanks but it has already been sorted after 10 days
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2: Seeker Bronze
Same problem guys, moved a vodafone PAYG number to contract, customer services have told me it will be moved 3 times, it's partially moved, but no incoming calls or texts working either way, how can infix this as I can't face spending much more time on the phone to 191
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Moderator (Retired)

@gjgregg 

 

Sorry to hear this. Get in touch here so we can take a look.

 

Thanks,

 

Matt

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