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Broadband & Home Phone

Slow Broadband Speeds (Peak Times)

2: Seeker

So I speedtest my broadband in the morning and it hits the full 76mb, when I get home from work around 4/5 the speeds are lucky to get 10mb, the other night my xbox on ethernet was downloading at 3mb.

 

What do I do? I tried live chat and I was advised to change my WiFi channel, not sure how on earth that would help on a LAN.  And to change the micro filters and try connecting directly to the test socket, neither worked.  It was fine for the first two months and now its dross.  I Wish I could just cancel and move supplier, tried calling earlier and was on the phone for 30 minutes on hold.

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17 REPLIES
17: Community Champion

Hello @agolding

 

 

I use another well known ISP and the same can happen with my speeds. 

When I run a speed test on my Home Hub 6 The speeds can drop in the evening due to increased traffic - I assume. 

I mainly use WiFi so I’ve done the generic changing wireless channels and split the frequencies on the router which helps. 

My ping stats are Ok so it’s not a line fault - I assume your ping stats are ok ?

So what I’m trying to say is this isn’t just about Vodafone Broadband speed drop affects others too. 

Apart from trying another Ethernet Data Cable and or try a 3rd party router I do not think there is much more at your end that you can do. 

IMG_1084.JPG

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2: Seeker

thanks,

 

I've tried another router and have the same problems. 

 

I understand it dropping a bit but if guaranteed 52mb and sometimes get 3mb at peak times its appalling. Never had these issues with bt or sky.  Every morning it hits 76mb but might drop to 4mb at 5pm

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Moderator
Moderator

@agolding You might want to try changing your Wi-Fi Channel, if another wireless device (even next door) is using the same channel as your router, they could compete for the airwaves.

Please follow these steps and let us know how you get on 👍

 

Changing Wi-Fi Channels – Split SSID

 You can do this by logging into your router menu:

- Go to vodafone.connect or 192.168.1.1

- Enter the password - vodafone

- In the top right, change this mode to expert mode

- Go to the Wi-Fi tab

- Scroll down and click on split SSID

- You’ll then see the two options, one for 2.4Ghz and 5Ghz, in each section, you’ll see the SSID name – we’d recommend changing the name to have a 2 and a 5 at the start, as you’ll then be able to identify which is which on your device.

- Hit apply

 

Changing Wi-Fi Channels

 - In the Wi-Fi tab, go to settings from the left menu

- Here you can change the channel of the 2.4Ghz/5Ghz channels from Auto.

- We’d recommend either 1,6 or 11 on 2.4Ghz
- Run a speedtest before you change the channel and then another afterwards, as you’ll then be able to see any difference it’s made.

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2: Seeker

Thanks TJ. 

 

I have the same issue with a completely Wired connection though so its not the wireless at fault particularly.

 

I can only assume its vodafone/exchange related. Seems a lot of people seem to be having the issue

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4: Newbie

I have the exact same issue started recently

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3: Seeker

I am having the exact same issues it has been going on for two months,  I have been dealing with it with Vodafone for the last month and still nothing is getting sorted.

 

Morning fine full speed, afternoon fine full speed, come 8pm it's down to 3 meg and I'm on Firbre 76.  All fine at midnight or the following morning.

 

It's obviously contention at the exchange, but Vodafone try and fob you off,  I spent an hour on the phone to tech2 support last thursday with a final outcome of I can't connect to your router so can't help you.

 

They tried to blame my setup,  I have ethernet straight from the router to my PC,  the refused my speedtest screenshots as they don't have a date or time on the screenshot, even though the date and time is on the saved file.  They also assume everyone has windows as thats's the first thing they say put your PC in safe mode,  wait hang on I don't even have windows!  Toally useless tech support team full stop.

 

Basically you have a contract with Vodafone to provide you with a minimum speed, it will say it on the letter they sent through, if they are not providing it they are in breach of that contract.  Raise a complaint through resolver as if you try and raise a complaint through Vodfones complaintform then you need a valid Vodafone mobile number or it won't let you, brilliant!

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4: Newbie

WileE2017 wrote:

I am having the exact same issues it has been going on for two months,  I have been dealing with it with Vodafone for the last month and still nothing is getting sorted.

 

Morning fine full speed, afternoon fine full speed, come 8pm it's down to 3 meg and I'm on Firbre 76.  All fine at midnight or the following morning.

 

It's obviously contention at the exchange, but Vodafone try and fob you off,  I spent an hour on the phone to tech2 support last thursday with a final outcome of I can't connect to your router so can't help you.

 

They tried to blame my setup,  I have ethernet straight from the router to my PC,  the refused my speedtest screenshots as they don't have a date or time on the screenshot, even though the date and time is on the saved file.  They also assume everyone has windows as thats's the first thing they say put your PC in safe mode,  wait hang on I don't even have windows!  Toally useless tech support team full stop.

 

Basically you have a contract with Vodafone to provide you with a minimum speed, it will say it on the letter they sent through, if they are not providing it they are in breach of that contract.  Raise a complaint through resolver as if you try and raise a complaint through Vodfones complaintform then you need a valid Vodafone mobile number or it won't let you, brilliant!


What is vodafone resolver?

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3: Seeker

Exactly the same problem in RG3 - Getting nowhere with vodafone been told its a issue in my area (cant do anything about it)

 

 

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4: Newbie

I've had the same issue since joining Vodafone just over a month ago, they don't care, so good luck getting a fix!

 

current speeds for you.. 

 

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4: Newbie

You can request to leave as they are not providing the level of service they and contracted to do, I am giving them one week and request to leave

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3: Seeker

There is a website that will handle the complaints for you.  As the Vodafone complaint form on their website requires you to have a vodafone mobile number or they won't process the complaint, I have tried.

 

Search google for resolver complaint vodafone

 

You can even monitor the complaint from an app on your phone.

 

 

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2: Seeker
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3: Seeker

76 Fibre Unlimited

 

2 to 4 MBps between 15:00 and 1:00. Same over weekends, bank holidays all day through.

Unreal jitter due not fit for purpose router. On 5.8Ghz WiFi freezes and falls over.

 

Access Speed 67MBps  fault free.

PC sits on LAN (1GBps). No other devices.

Wolverton (Milton Keynes) Exchange.

Often No IP avaliable, so no internet

 

I tried tech support - came up All Fine - fob off!!! Your cable is OK.

I tried Complaints at Voodoo Phone - the didn't bother to reply emails.

I tried Resolver - another useless crap -. Sorry, you complained to the top guy and here is nothing what we can do for you... They say Ombudsman - pile of bull.

 

I'm waiting for new Ofcom rules in 2018 when ISP will have to publish average speed during rush hours. Then switch and never come back.

 

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Moderator

@Mozambezi I'm sorry to hear your experiencing difficulty accessing our Broadband services. So we can take a look into this, please contact us as advised in private message I've sent you.

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4: Newbie

Just to follow up on this post i left in december, they disconnected by broadband befor my Virgin connection goes live which was disguessing, they gave me data to tie me oer until virgin was connected 5 days later. I know Vigin has issues but since i moved i have been exteremely happy.  380Mbps  love it 

 

They cancelled my contract and refunded any termination charges and credits for slow periods. They tried to blame Openreach which in fact is a lie its their backhual thats the issue.

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3: Seeker

How Much? What is a speed during peak times?

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4: Newbie

since my issues I've been in contact with a few Manager's and one has confirmed that..

 

"There is congestion on the links in the exchange where the internet traffic from your home router connects into the national Vodafone network"

 

which just goes to show its Vodafone, and must be happening to everyone in my town.

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