Can anyone help me with a trace route to standardlife.co.uk (193.138.107.106) ?

[mashery66]

Was working fine until a couple of days ago. I don't really know how to interpret the data:

1  vodafone (192.168.0.1)  1.251 ms  0.860 ms  0.790 ms

 2  host-212-158-250-37.dslgb.com (212.158.250.37)  5.760 ms  5.991 ms  6.258 ms

 3  63.130.104.194 (63.130.104.194)  6.870 ms  6.933 ms  6.590 ms

 4  ae13-100-xcr1.ltw.cw.net (195.2.23.77)  7.079 ms  7.102 ms  7.320 ms

 5  ae32-xcr1.lns.cw.net (195.2.24.126)  7.214 ms  8.621 ms  6.800 ms

 6  166-49-211-253.gia.bt.net (166.49.211.253)  7.243 ms  7.083 ms  7.277 ms

 7  166-49-128-33.gia.bt.net (166.49.128.33)  7.710 ms  7.406 ms  12.602 ms

 8  core3-hu-0-1-0-7.faraday.ukcore.bt.net (62.172.103.157)  7.362 ms  7.885 ms  7.897 ms

 9  62.6.201.249 (62.6.201.249)  12.777 ms  12.727 ms  12.555 ms

10  ftip003259399.acc3.mr.21cn-ipp.bt.net (195.99.80.7)  19.896 ms  19.863 ms  19.699 ms

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[clint_flick]

Hi

It means it goes into ftip........

and bounces around and never comes out.

Network error/issue.

So the website does seem to work, just not the routing info.

[mashery66]

Thanks clint_flick,

from my side the website doesn't work - do you think it's not connected with the routing at all?

I can connect to other websites without a problem and have tried 1 x PC with Internet Explorer 11 and 2 x Macs with Safari 13 and none can connect anymore to standard life.co.uk

I can't think of any change on my side - was working fine for 18 months until a couple of days ago......

[Jayach]

A tracert dies at the same point for me, but I'm able to access the site fine. Have you tried using a different browser?

Edit: Sorry I hadn't read your last comment fully. Have you tried rebooting the router?

[clint_flick]

Hi

I am using Brave Browser and W10.

C:\>ipconfig -all

Windows IP Configuration

Host Name . . . . . . . . . . . . :Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : broadband

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : broadband
Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : 
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : 
IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 23 July 2020 11:05:05
Lease Expires . . . . . . . . . . : 29 August 2156 17:56:35
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 
DHCPv6 Client DUID. . . . . . . . : 
DNS Servers . . . . . . . . . . . :
192.168.1.1

Just for comparison really, I aint nothing special.

The attached file is a .doc and if you change the extension to .bat then run it on a Windows machine you get to flush out your cache etc.

[mashery66]

Thanks All for the advice. After 2 days it started working again - no router reboot, no config change, nothing.

No clue what was going on......

[clint_flick]

Hi

If nothing changed then I would look at the IP address, Lease time from the DHCP server.

It timed out and re-negotiated an IP address, giving a connection again.