main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Broadband connection

Damage to phone line - phone and broadband down

2: Seeker

The BT pole that carries the phone line for our house had some trees growing around and over it. (Not our trees). These were cut back today with a lot of chainsaws-up-ladders. Our phone line and broadband have both gone dead. Our phone / broadband supplier uses Vodafone wholesale network. How can we get this reported to Vodafone so they can start a ticket with Openreach? Cabinet 1 on Freshwater (IoW) Exchange. I have UPRN & tel but don't want to share this on a forum obviously. Thanks.

View more options
17: Community Champion

Hi @IslandBoy 


Although your provider uses Vodafone Wholesale, this will still be the responsibility of your Broadband and Phone line provider, they will need to contact Vodafone and make arrangements to fix the fault, it won't be something you will be in a postion to do.  There is further help and advise from Ofcom here : Broadband and landline faults and problems 


You can check for faults and monitor outage here: Down Detector 

View more options