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Gigafast routing issue

iahmed
2: Seeker
2: Seeker

Hello

 

During the pilot program latency from Peterborough was great to every where in the UK, France and Netherlands but over the last year or two, latency has gone significantly worse. 

 

Here's a test from 2018:

 

s03 (192.168.0.11)                                                                                                                                                                    2018-12-19T14:53:09+0000
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                                                                                                                      Packets               Pings
 Host                                                                                                                                                               Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.0.1                                                                                                                                                      0.0%    17    0.6   0.5   0.4   0.6   0.1
 2. 212.158.250.34                                                                                                                                                  11.7%    17   32.4   8.6   5.4  32.4   7.9
 3. 63.130.105.130                                                                                                                                                  25.0%    16    5.9   6.1   5.8   6.4   0.2
 4. 195.89.96.1                                                                                                                                                      0.0%    16    6.4   6.8   5.7  13.6   1.9
 5. 195.2.28.166                                                                                                                                                     0.0%    16   12.1  12.7  11.8  17.2   1.5
 6. 195.2.8.193                                                                                                                                                      0.0%    16   15.8  19.9  14.9  79.5  16.0
 7. 195.2.15.122                                                                                                                                                     0.0%    16   21.9 113.4  16.4 304.5  96.2
 8. 23.216.202.232                                                                                                                                                   0.0%    16   15.3  15.2  14.9  15.4   0.1

Here's a trace now:

 

 

# mtr --no-dns --report 23.216.202.232
Start: 2021-04-27T05:16:22+0100
HOST: unifi Loss% Snt Last Avg Best Wrst StDev
1.|-- 172.17.0.1 0.0% 10 0.5 1.0 0.5 5.2 1.5
2.|-- 90.247.64.1 0.0% 10 10.6 10.6 10.3 11.2 0.2
3.|-- 63.130.105.130 0.0% 10 11.7 11.6 11.4 11.9 0.2
4.|-- 90.255.251.71 0.0% 10 12.2 15.2 11.3 32.5 7.0
5.|-- 23.210.50.46 0.0% 10 88.2 90.3 85.7 101.1 5.6
6.|-- 95.100.192.244 0.0% 10 84.2 85.0 83.4 90.1 2.5
7.|-- 95.100.192.131 0.0% 10 99.7 90.1 87.5 99.7 3.8
8.|-- 95.100.192.205 0.0% 10 91.7 92.3 91.3 96.6 1.6
9.|-- 23.210.61.37 0.0% 10 20.3 22.8 19.7 38.8 6.1
10.|-- 23.210.61.141 0.0% 10 384.4 64.6 20.3 384.4 113.1
11.|-- 23.216.202.232 0.0% 10 20.0 19.8 19.7 20.0 0.1

 

 

It starts with the first hop, latency is double what it used to be and double the latency to Amsterdam and France than what it used to be. I have ran numerous test at varying times in the day, night and overnight to rule out congestion. It has been consistent for at least 1 year.

 

I'd appreciate if someone from the Vodafone team could look into this.

13 REPLIES 13

Cynric
16: Advanced member
16: Advanced member

.@iahmed

"Please, since this question is not in your skill set I kindly request that you don't provide any more responses." << [Removed] I was being helpful. 

[MOD EDIT: This post has been edited to remove inappropriate content please see Community Guidelines]

Hey @iahmed Thanks for getting in touch and popping over that information. I'm sorry to hear that you've been having a latency issue with your Gigafast line. You mentioned that this has been worse this past year which does coincide with the start of the first UK lock down. I appreciate the concern this is causing and I highly recommend giving our dedicated Gigafast team a call on 08080 034 515. They'll be able to look into this in more detail and escalate it if needed.
@Cynric is a long term community member and has a lot of broadband knowledge. I do believe they were just trying to help so apologies if this came across in a negative way.

Jayach
16: Advanced member
16: Advanced member

@iahmed wrote:

This is why I said it's a question for network engineers but you continue to provide responses which is rather perplexing.

[Removed] This is a general help forum and people are only trying to help.

There is a network forum Network queries - Community home (vodafone.co.uk) perhaps you would be happier there. (It has broadband as well as mobile queries)

OH, and, good luck on finding a network engineer in Vodafone.

[MOD EDIT: This post has been edited to remove inappropriate content please see Community Guidelines]

 

TJ
Community Manager (Retired)
Community Manager (Retired)

All the replies have been edited, can we please try to keep it civil everyone. Thanks for all the help and input - I hope you manage to get your issue resolved with our Gigafast team.