Openreach failed yet again to turn up so how do I request a mobile Dongle

[grahamwass]

Openreach failed yet again to turn up so how do I request a mobile Dongle

[Tal]

Hi @grahamwass, I'm very sorry to hear that Open Reach have failed to show up again, please reach out to our Broadband team so we can look at what options we have for you to get this resolved and what we can do right now on - 0333 3040 191 or webchat here.

[grahamwass]

I did and they basically said tough.not a chance.   So nothing new . 

[Tal]

Thank you for updating me @grahamwass, with the mobile dongle, it would be a decision for the Broadband team and if they can offer or not, but as long as they have provided an update and checked why they have failed to visit again so they can try to expedite the next visit and make sure they do come round and set up the service as soon as possible.

[grahamwass]

Three times openreach failed to turn up..

[Tal]

I'm really sorry this is the third missed visit and about your experience with us. We always want to put the customer at the forefront of everything we do here at Vodafone.

I appreciate, this is taking longer than expected and is impacting you day having no connection in your home, I would advice reaching back to us and we'd be more than happy to raise a complaint for this issue and take the best next steps to help get this resolved for you as fast as possible.