Hi Janey, thanks for your comments. It's now 2 months since I posted my original query & I want to let you know what has happened since. I am still getting the daily dropouts so I contacted Vodafone technical on 29th May & spoke for 13 minutes. I was told that after a couple of tests done over the internet that I should leave things for a day or 2 to settle & make contact again. I spoke to Vodafone technical on 1st June for 18 minutes where I was told aanother test was needed & I would be contacted again in 2 days time & it looked like I needed a replacement router. . No one contacted me as promised so I telephoned Vodafone technical again on 10t June. I spoke to a different technician & I was on the phone for almost 2 hours. After explaining what had gone on before, I asked if he could see the notes left on the system by the previous technician. He couldn't see any notes & proceeded to instruct me to remove all cables from router & wait. Then plug cables in then wait. Then remove faceplate from master socket & plug back in & wait. He instructed me to leave the router plugged into the master socket without the faceplate & leave for 24 hours. He rang back after 27 hours & told me my wi fi booster was too close to the router & could I move it away by 2 metres & wait. Then told it was too far away & move it closer. This went on for what seemed ages until he was satisfied that it was correctly positioned. I proceeded to explain that the router had dropped out again the previous day but he said that it was good considering I was on a copper line & that is only to be expected & that as far as he was concerned that's the best I could expect. Here we are a few days later & still the router is dropping out. Can you give me one good reason why I should continue paying for a sub standard set up ? Why oh why have I not been given a replacement router ?
Best Regards
Clinton Harley
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