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Random drop outs known as self starting

106clint
2: Seeker
2: Seeker

Has anyone else had experience of this annoying problem ? Iv'e recently had a different router installed due to a contract upgrade. I am now getting random drop outs throughout the day. This takes the internet & my home phone down whilst the system resets. Very annoying as my desktop is connected via a cable & does not have wi fi connectivity. Any idea of a possible cause ? My mobile phones wi fi does not drop out when this occurs..............help

2 REPLIES 2

Janey
Moderator
Moderator

Hi @106clint Thanks for posting! We understand how frustrating drop outs can be so our Broadband Team are on hand to help. You can start by checking the status of your broadband through your My Vodafone account. I'd also recommend contacting the Tech Team directly by calling 191 free from a Vodafone mobile or 03333 040 191 from any other phone (standard charges apply).

106clint
2: Seeker
2: Seeker

Thanks JaneyR, I'll contact the Team shortly. Haven't had any dropouts so far today, had 4 yesterday so will keep monitoring until the next one.