(1st post of this got marked as spam) Based in NW London. We switched to Superfast 2 from BT back in 12th May, had great guaranteed speeds for about a week then the dropouts started. It started gradually from 1-10 a day until the connection cuts happened every 5 minutes or less for the entire day at random times (50+ cuts). The speeds also dropped from 60+ Mbps to around 10 MBps over a few weeks.
We contacted support and was offered extra mobile data then scheduled the first engineer visit between on June 4th. He worked on the line outside and the connection returned to normal. Then, the same problem returned 3-4 weeks later and was told the issue was related to a "fault in the copper joint, which is impacting the stability of the connection". Followed a lot of advice including splitting the 2.4 and 5GHz channel bands to no avail. The second engineer visit was then scheduled for 6th July. The connection was fine again for about a week.
Then the fault returned again around 10 days later. I raised the problem for the THIRD time on the 16th July after the dropouts came back the exact same way. After sending multiple screenshots of our speeds and constant security checks, got told on 30th July the issue has been raised to the technical team who would investigate it further. Currently still waiting for a response, have not heard anything since.
The number of dropouts today is currently at 77 and the day hasn't even ended yet. We've had similar problems with BT and Sky before but did not require this many visits in such a short period of time. Some days the connection would only drop less than 10 times but it's still been unbearable. Honestly hopeless, especially during COVID when we're at home most of the time. Attached the number of cuts so far today and speeds since the activation day.
