Slow Download speeds but Sync speeds to router fine

[richard-chloe]

Hi

Having a very frustrating issue, since Friday my download speed been really but but my upload speed and been consistent, i have logged a call with Vodaphone but not getting past the first line answers, any help would be great, i have attached latest speed test and router connection

[richard-chloe]

i try that, good idea

[richard-chloe]

Anyone from Vodafone view these threads, could really do with some technical help, fyi Vodafone change the firmware which didn't help, also tried my own router with same results

[Jayach]

No, nobody from Vodafone, with any skills, reads these posts.  You may as well be spitting into the wind.

[Gemma]

@richard-chloe - I know it's important to have the best connection and we'd like to look into what's happening. Thanks for the tests you have already gone through. If you haven't yet done this, then please go to our dedicated Home Broadband Service Test Tool. This will help to run live tests on your line.