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Speed Issues following configuration of Static IP Address

2: Seeker
2: Seeker

I've had my service installed and operational for around a month, so far everything has been great and getting the speeds i would hope and expect. However i have since requested and had a static IP configured for my service, this was activated overnight on the 22nd September, however since then i seem to be hitting a limit of around 300Mbps symetrical. I've tried twice speaking to the WiFi Experts team who seem to be far from experts, they claim that the change to a static IP can't change the speed (pretty sure they didnt even understand that it's my WAN IP thats now static. The contact refused to escalte the case to the next level and was genuinely pretty rude on the chat. Has anyone else experienced similar issues after getting a static IP?


16: Advanced member
16: Advanced member

I'd be more concerned with the ping times. With a Latency of 33ms your connection must be travelling the whole length of the UK before it even meets the Internet. Run a traceroute and post the results. Even if your speed sorts itself out your connection will be so laggy you'll definitely struggle with online gaming. 

Yeah i've noticed the latency is high, i dont game so not a concern with that but definetly pretty poor.

traceroute to (, 64 hops max, 52 byte packets
 1  vodafonebb (  1.367 ms  1.005 ms  0.921 ms
 2  * * *
 3 (  29.377 ms  29.824 ms  29.780 ms
 4 (  30.430 ms  30.568 ms  32.257 ms
 5 (  30.080 ms  30.149 ms  30.079 ms
 6 (  29.471 ms  29.615 ms  29.372 ms

16: Advanced member
16: Advanced member

You're gateway appears to not be responding to pings. Your router will show the gateway IP in its status's pages. If you could get that we'll pin it down to a city and I'll wager it's the furthest you can imagine.

I'm in West Yorkshire and until recently I was routed through the Edinburgh gateway with a ping of around 17ms to Can't see your gateway being less than 300miles away from you, unless there actually is a fault elsewhere. 

thanks @Ripshod, looks like my gateway is which appears to be Edinburgh according to the an IP Geolocation lookup and RIPE query


How did you go about getting your gateway fixed?

16: Advanced member
16: Advanced member

I joined this thread and stayed active on it

Though I can't be sure whether having it sorted now is down to my participation or just good luck - I suspect the latter. 

Thanks, i've posted over there now