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Intermitting Cloudflare Routing Issue / Net Neutrality Provisions

4: Newbie

Anyone else seen temporary routing issues to Cloudflare DNS hosts ( or 1.0.01) when accessing a Vodafone gateway (e.g. ) over 4G? When this issue manifests, most internet hosts can be reached, but ICMPs or a traceroute to fail:


PING ( 56 data bytes
--- ping statistics ---
19 packets transmitted, 0 packets received, 100% packet loss

traceroute to (, 30 hops max, 46 byte packets
1 * * *
2 ( 55.734 ms 38.187 ms 39.561 ms
3 ( 39.752 ms 38.433 ms 39.576 ms
4 * * *
5 * * *
6 ( 37.994 ms ( 40.970 ms ( 40.028 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 *^C


I raised a complaint about the same, and it turns out that Vodafone UK refuse to look into this routing issue without me first taking my SIM card out of my router (which is mounted up high on an outer wall and requires ladder access) and putting it into a mobile handset to obtain screenshots of speed tests taken from Speedtest screenshots from handsets to the same cell tower will not cut it apparently. 

The way Vodafone UK customer service / complaints require speed test screenshots that must be taken using a mobile phone handset before any issue will be investigated - even something like a routing issue, seems to me pretty nonsensical, and from browsing this forum it is clearly a source of a lot of frustration amongst users. It is hardly any wonder that Vodafone UK has received a lot of bad publicity concerning its customer service.

I am also dubious that refusing to investigate an issue on one type of end user equipment without receiving test data taken from another type of end user equipment is in keeping with the spirit of the applicable net neutrality provisions - see:


1. End-users shall have the right to access and distribute information and content, use and provide applications and services, and use terminal equipment of their choice, irrespective of the end-user’s or provider’s location or the location, origin or destination of the information, content, application or service, via their internet access service.

This paragraph is without prejudice to Union law, or national law that complies with Union law, related to the lawfulness of the content, applications or services.

2. Agreements between providers of internet access services and end-users on commercial and technical conditions and the characteristics of internet access services such as price, data volumes or speed, and any commercial practices conducted by providers of internet access services, shall not limit the exercise of the rights of end-users laid down in paragraph 1.

3. Providers of internet access services shall treat all traffic equally, when providing internet access services, without discrimination, restriction or interference, and irrespective of the sender and receiver, the content accessed or distributed, the applications or services used or provided, or the terminal equipment used.