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Pay outstanding debt

Courtneyjarvis1
2: Seeker
2: Seeker

Hi, 

i have been made aware that I have 3 outstanding bills in my name as someone has took a contract out in my name. 

 

How do I go about getting this cleared as it hasnt been paid since 2016 as I've not been told until today?

 

Finally once this is paid how do I get Vodafone to take this of my credit file? 

5 REPLIES 5

BandOfBrothers
17: Community Champion
17: Community Champion

Let the Social Media Team here catch up with your thread and they'll engage with you @Courtneyjarvis1

 

Or ring Customer Services on 191 or Vodafone Landline Tel :03333040191 or use Live Chat. 

 

If a contract has been taken out in your name that wasn't you then they'll open a fraud investigation and if it is the case then they'll remove the incorrectly applied default after the investigation has been concluded.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Hi, 

 

thank you for your response. This was meant to be done ages ago and they said it was but it's still on my file and I am struggling terribly to improve my credit with this 😞

Tash
Moderator (Retired)
Moderator (Retired)

We'd like to help @Courtneyjarvis1.

I've sent you a private message with details to get in touch with the dedicated team.

Once we receive your information, we'll be in touch as soon as possible.

Hi, I’m having a similar issue with paying off a debt from 2012. Any chance of some advice?

Loz
Moderator (Retired)
Moderator (Retired)

@gingecov32 I'm sorry to hear you're having a similar issue with an outstanding balance, I understand how concerning this may be. A member of our Credit Specialist team will be more than happy to take a closer look into this for you. To do this, I've sent you a private message with details on how to get in touch with us.