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Mobile Broadband

Pay outstanding debt

2: Seeker

Hi, 

i have been made aware that I have 3 outstanding bills in my name as someone has took a contract out in my name. 

 

How do I go about getting this cleared as it hasnt been paid since 2016 as I've not been told until today?

 

Finally once this is paid how do I get Vodafone to take this of my credit file? 

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5 REPLIES 5
17: Community Champion

Let the Social Media Team here catch up with your thread and they'll engage with you @Courtneyjarvis1

 

Or ring Customer Services on 191 or Vodafone Landline Tel :03333040191 or use Live Chat. 

 

If a contract has been taken out in your name that wasn't you then they'll open a fraud investigation and if it is the case then they'll remove the incorrectly applied default after the investigation has been concluded.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Hi, 

 

thank you for your response. This was meant to be done ages ago and they said it was but it's still on my file and I am struggling terribly to improve my credit with this 😞

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Moderator

We'd like to help @Courtneyjarvis1.

I've sent you a private message with details to get in touch with the dedicated team.

Once we receive your information, we'll be in touch as soon as possible.

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2: Seeker

Hi, I’m having a similar issue with paying off a debt from 2012. Any chance of some advice?

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Highlighted
Moderator
Moderator

@gingecov32 I'm sorry to hear you're having a similar issue with an outstanding balance, I understand how concerning this may be. A member of our Credit Specialist team will be more than happy to take a closer look into this for you. To do this, I've sent you a private message with details on how to get in touch with us.

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