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Network queries

EU Roaming - Is Data Being Throttled? - Autumn 2018

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2: Seeker

It appears Vodafone are throttling data speeds again in Europe. I used to get 4G every time I went abroad. Now it seems that it is being restricted to 3G. Is anyone else having this issue?
I have tried speaking with VF tech team and tried everything suggested. The problem exists on all operators and in all regions I have been in during September 2018.
VF insist they are not throttling, well they would, wouldn't they? Funny how this happens close to upgrade time.

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1 ACCEPTED SOLUTION

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2: Seeker

Update:
Big thanks to Ali from VF Egypt. He resolved my issue and I now have full 4G connectivity. Yesterday was 7Mb and today is 112Mb. 

The solution? He put a block on my roaming and then removed it again. This reset all the connectivity. I was also getting some numbers blocked when dialling as well and they are now unblocked.

I have also updated my APN to the latest full 4G proxy settings.

For those that are interested

Proxy is 212.183.137.012

Port is 8799

Username: web

Hopefully it will help others in the same situation.

Password: web

 

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10 REPLIES
17: Community Champion

Hi @Andy1936 I have travelled to Spain and Greece this summer and had no issues with throttling, 4G no problem. 

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2: Seeker

Hi @63johnw 
Good to know, thanks for the post. My issues have been in Germany and Poland. I will try to test in other countries this month during my travels.

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17: Community Champion

Is it possible it's the host network at issue @Andy1936

Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

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12: Established

What speeds are you getting?

Last weekend I was roaming in Sweden. 266Meg on EE, 16Meg on Vodafone.

Both perfectly usable though.

 

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2: Seeker

Hi @BandOfBrothers

I have tried this on different networks. All the same speed. I get a maximum of 7.2Mb, which I would have been delighted with 2 years ago. However, the Vodafone promise is for 4G roaming which clearly this isn't.

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2: Seeker

Hi chistery

I get a maximum of 7.2Mb now, where before I was getting between 20 and 30Mb.

This is fine for general everyday browsing, but page loading is noticably slower and streaming gets interupted occassionally now.

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2: Seeker

Update:
Big thanks to Ali from VF Egypt. He resolved my issue and I now have full 4G connectivity. Yesterday was 7Mb and today is 112Mb. 

The solution? He put a block on my roaming and then removed it again. This reset all the connectivity. I was also getting some numbers blocked when dialling as well and they are now unblocked.

I have also updated my APN to the latest full 4G proxy settings.

For those that are interested

Proxy is 212.183.137.012

Port is 8799

Username: web

Hopefully it will help others in the same situation.

Password: web

 

View more options
12: Established

Where does VF Egypt fit into all this?

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17: Community Champion

Hi @chistery Vodafone have a call centre in Egypt for customer services

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12: Established

Ah that makes sense, so still Vodafone UK then.

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