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Network queries

I cant make outgoing calls from France, please help!

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2: Seeker

Hello.

 

Since I've been in France, I can't make outgoing calls. I can receive calls and send/receive texts.

I have done all the tricks, removing sim and battery, waiting for 30mins. then replacing. Vodaphone reps have told me to wait 24h, nothing happened. Now they're asking me to wait 5 days! I am an 80-year-old lady on her own in rural France, I need to be able to rely on my mobile while my landline is being fixed - it's been out for months!

 

Incoming calls are disconnecting after about 10mins and, at one point, I could not be reached by my family in the UK as it said "the number you have dialled has not been recognised"!

 

Please can you sort this out now. This is intolerable!

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4 REPLIES 4
Moderator

I'm sorry to hear you're struggling to use your phone whilst in France @Micheline. As you're able to receive calls, it sounds like you're connecting to a French network and there is no problem with your phone settings. You can manually roam to a stronger network, this will provide you with a more stable connection. If you're not sure how to do this, let us know the make and model of your phone and I'll be happy to provide more information on doing this.

With regards to not being able to make calls, this may be due to a restriction on your number. As I'll need access to your account to check this, please get in touch by following the instructions in this private message.

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2: Seeker

Thanks for your reply, Mark.

 

As it turned out, a Vodaphone engineer called me not long after I posted here, and he told me there was a block on my account for outoing calls. I don't know why it tooks several calls to Vodaphone to get this information; previously, they could not understand what was wrong, then I was told the SIM card was faulty.

 

The only thing now is that I can't properly hear my interlocutor at the other end of the line when I phone them compared to when they phone me? My phone model is Doro 6520. In the UK, it worked without a problem. Not so in France, as previously explained. And since I have no landline due to months-long issues with my French provider, I was at my wit's end not being able to properly communicate with people around me; I have a French mobile, but it seems to be dying  and is unreliable.

 

What would account for poor line quality when I phone my family in the UK compared to when they phone me?

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Moderator

Your call quality would depend on the strength of the network you're connected to @Micheline. As you're connected to a French network this isn't something we'll be able to effect. Our online device guide, shows step by step instructions on manually switching to another network, please follow these and let us know if this improves the sound quality.

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2: Seeker

Thank you Mark. I will look into this, though I have not seen a network option in the menu so far.

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