1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
Yes, specifically just one area within roughly half a mile.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?
See profile for full post code.
3) Does the issue occur if you try your SIM card in a different phone?
This is the same on two different Vodafone Pay Monthly accounts, with two different devices.
Also the physical SIM has been replaced.
4) What errors are seen or heard when the issue occurs?
No errors, although the SpeedTest app sometimes fails to upload.
5) Does this happen on 2G, 3G, 4G or all?
3G data speeds are poor, which is to be expected so no complaints here.
4G upload speeds are actually worse than 3G.
5G is exactly the same as 4G.
6) When did you first notice this issue?
First noticed October 2021, although wasn't in this area prior to this.
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
This is 24 hours a day, 7 days a week.
I am currently connected to CI 629774.
The 4G & 5G data upload speeds in this post code area is atrocious. The download speeds can fluctuate anywhere between 2 Mbps and 25 Mbps, which for the most part is okay. However the upload speed is anything from 0.02 Mbps to 0.5 Mbps. Quite often the SpeedTest app will also fail on the upload part of the test. This happens despite having usually good 4G & 5G signal.
While this might be okay for surfing the web and sending a few emails, using mobile data for internet-based call or video calls is usually impossible. As I am working from home, it's important I can make calls and video calls over Teams. Without a reliable upload speed these calls and video calls simply don't work.
I have contacted Vodafone customer services several times about this but they have been completely useless as it seems they only follow a predefined script and can't think outside of that script. Every single time they have insisted on checking the settings, manually selecting Vodafone network, suggesting the sim card is faulty, blaming network maintenance in area (when there is none).
To be clear, this is affecting two different handsets on two completely different Vodafone pay monthly accounts. This upload issue also affects other people I know using Voxi (which uses Vodafone). I have tried using an EE and O2 sim card in one of my phones and these work perfectly well. In fact, EE gave me one of the best SpeedTests I've ever seen on 4G.
Is there anything that can be done about this?
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