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Device sent for repair stuck with DPD

daleboy79
2: Seeker
2: Seeker

My device was picked up a week ago by DPD for repair. The status is stuck in 'delay' and can't get any answers from either Vodafone or DPD. The phone is attached to a medical device ( Glucose Monitor) and it's causing a big problem being without it 

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Beth
Community Manager
Community Manager

Hi @daleboy79! I'm sorry to hear about your phone. Please reach out to the Social Media team if you haven't already and we'll contact DPD for you so we can get this resolved as soon as possible 🙂