Vodafone Egypt took over my premium personal mobile number

[MahmoudMourad]

I am referring to Vodafone Egypt, and I am seeking assistance regarding a pressing issue. I own a personal premium mobile number, and while I was traveling outside of Egypt, my number was suddenly stopped. I was informed that I needed to update my personal information. In an effort to resolve this matter, I sent someone with a power of attorney to Vodafone, but unfortunately, they refused to cooperate.

Upon my return to Egypt, I was informed that my number is lost forever, despite my willingness to pay any necessary fees. This situation is causing significant inconvenience as I have numerous bank accounts and other accounts associated with this number. I would greatly appreciate any advice or assistance in resolving this matter.

[AnnS · Accepted solution]

You are asking the wrong company and network this question, you are not in the UK @MahmoudMourad .  This is where you need to ask for customer support Vodafone Egypt  https://web.vodafone.com.eg/

Vodafone UK won't be able to help with a Vodafone Egypt account @MahmoudMourad . They are separate networks and companies.

[MahmoudMourad]

Yes I know, but I did everything I could with Vodafone Egypt, and the final reply was "We have nothing to do for you". So this is why I am seeking help here, thank you anyway.

[bilaalmirza]

I am referring to Vodafone Egypt, and I am seeking assistance regarding a pressing issue. I own a personal premium mobile number, and while I was traveling outside of Egypt, my number was suddenly stopped. I was informed that I needed to update my personal information. In an effort to resolve this matter, I sent someone with a power of attorney to Vodafone, but unfortunately, they refused to cooperate.