How do I access the Norton AntiVirus

[Jowilson4969]

Hi

New Pro subscriber and have no details on accessing Norton AntiVirus subscription - any ideas?

[Mark]

Hi @Jowilson4969 You can find more information on logging into your antivirus protection via the Norton Support Centre. Our website also offers answers to some FAQ's. If there's anything else we can help with here, just let us know.

[Jowilson4969]

Sorry, I am really missing something.  I thought we got it free but not sure how to get it?  If I go direct to Norton they'll charge me?

[Mark]

That's right @Jowilson4969, If you’re a Pro customer you'll receive Norton anti-virus protection free for 12 months. I think I may have misunderstood your message. Have you not received any information about the subscription?

If not, you'll need to reach out to our team by calling on 0333 3040191, or reaching out to our Online Chat team.

[Jowilson4969]

Tried reaching out to the team and was told that uSwitch were responsible but on reading my contract from Vodafone it's clearly a Vodafone offer.  I can't keep spending hours trying to get this - does anyone know how to activate or have a code?

[Jayach]

I can't find anything about Norton for new Pro users, the only thing I can find is an offer for all Pro subscribers that expired on the 31st May.

What do you have that says you should get it?

Personally I wouldn't use Norton, even if it was free.

[Jowilson4969]

I have a Vodafone contract that states it in its terms.  So, who do I need to raise this as a complaint with?

[Jayach]

The complaints procedure is here:

Complaints Code of Practice | Vodafone UK

[Jayach]

Could I just ask, when did you join?

Is it possible to show us the wording in the contract regarding Norton?

I've looked Norton's website, and for Vodafone offers it says: