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Difficulty with credit agency representing vodaphone

2: Seeker

I had a phone in July 2019 and returned it to vodaphone within the cooling off period sent it by Royal Mail with proof of purchase then.got contacted by 4 credit agencies wanting over £900.00 I was informed that it was supplied by a 3rd party who I have contacted none of them say they supplied the phone unfortunately due to the time scale I no longer have proof of postage do not know what to do can anyone help

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1 REPLY 1
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17: Community Champion

Just to clarify did you open up the contract directly with Vodafone UK or did you open up the contract with an independent i.e like Carphone Warehouse etc @Shirls14983 

 

When you cancelled within the cooling off period Vodafone would then charge for anything used and then send a Sorry your Leaving Letter and a £0 bill which confirms account ceasure. Did you receive any if the above ?

Vodafone have a dedicated Credit File Specialist Team who can investigate a default to check if it is warranted or not. If warranted it will remain on your Credit File for 6 years.

 

The Credit File Specialist Teams are not customer facing you you would need to go through The Vodafone Social Media Teams which can be contacted via 》Contact-us-for-account-specific-queries. 

I appreciate how damaging a default can be from personal Experience so I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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